• Report: #56215

Complaint Review: Chase Manhattan Mortgage Corporation

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  • Submitted: Thu, May 08, 2003
  • Updated: Thu, May 03, 2007

  • Reported By:Alexandria Virginia
Chase Manhattan Mortgage Corporation
P.O. Box 4025, Lien Release Dept Monroe, Louisiana U.S.A.

Chase Manhattan Mortgage Corporation Lousy Customer Service, Failed to Credit Payment, Still Waiting for Lien Release Monroe Louisiana

*UPDATE EX-employee responds: Information on Chase Records Department

*Consumer Comment: File Your Complaints Against Chase Manhattan Mortgage Corporation

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On three different occasions and in written correspondence from Chase I was told I would be sent a copy of the information supplied to the recorders office in Alexandria, VA within 30 to 60 business days of paying off the loan. My loan was satisfied on December 16, 2002. Funny how the numerous customer service reps I had spoken with failed to inform me my request had to be in writing until I received a letter on March 26, 2003, telling me to put my request must be in writing.

I did so on March 31, 2003. It is now almost Mother's Day and I am still waiting for the release I was promised.

I am refinancing my first mortgage just to get away from Chase.

Other problems I have encountered follow:


Conflicting information supplied by customer service personnel. I sent my final payoff to the address quoted to me. The check cleared my bank but was not credited to my loan until I sent a copy of the cancelled check. The loan number was clearly written on the check and in the accompanying letter.

A 20 to 30 minute waiting time to reach a live person on more than four occasions. On one occasion I was on hold for 47 minutes.

Keeping the amount I sent above my payoff with an explanation it went toward the recording fee. According to Chases's customer service representative, had I not sent the additional amount Chase would have covered all of it. No notice had been given referencing a recording fee?

I guess they just don't care as companies continue to sell them their mortgages.

Barbara
Alexandria, Virginia
U.S.A.

This report was posted on Ripoff Report on 05/08/2003 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Manhattan-Mortgage-Corporation/Monroe-Louisiana-71211-9981/Chase-Manhattan-Mortgage-Corporation-Lousy-Customer-Service-Failed-to-Credit-Payment-Sti-56215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Information on Chase Records Department

AUTHOR: Valerie - (U.S.A.)

I am a former employee of Chase Manhattan Mortgage Corporation in Monroe, LA. I was a Teamleader in the records department there (File Intake II). My job was to supervise the processing of mortgage documents and ensuring that they were placed in the proper file.

Chase is notorious for losing documents. There were something like 2 million mortgage files in the location in which I worked (Kansas Lane) at the time. When you said.

"On three different occasions and in written correspondence from Chase I was told I would be sent a copy of the information supplied to the recorder's office in Alexandria, VA within 30 to 60 business days of paying off the loan."

I thought I would comment. As I recall, Chase is smacked with a hefty fee whenever another mortgage corporation, bank, etc. requests documents that cannot be produced in a timely fashion. But if a customer requests a document that can't be produced? Chase couldn't care less.

At the time I worked at Chase, there was a backlog of close to 70,000 documents that had not been placed in mortgage files. I requested that two of my employees (they're called "interfilers") be fired while I was a Teamleader there. They had gotten tired and bored with working, threw their load of documents in the trash can, claimed that they had filed them, and left for the day.

Your document is probably sitting on a shelf somewhere, collecting dust. Please accept my sympathies; Chase screwed me over as well. I would never recommend them to anyone, not even my worst enemy.
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#2 Consumer Comment

File Your Complaints Against Chase Manhattan Mortgage Corporation

AUTHOR: Cyrus - (U.S.A.)

Dear Consumers:

And the beat goes on as the big Corporations wantonly use abusive, deceptive, abusive, and unlawful business practices to profit off the backs of naive consumers.

I listed several recommendations on appropriate authorities with whom you can file your grievances against the Chase Manhattan Mortgage Corporation, a subsidiary of Chase Manhattan Bank, USA, N.A.

Research the complaints listed on this site for the listing on where to file your complaints. You can search "google" to get names and addresses.

Contact information:

RE: Chase Manhattan Mortgage Corporation
Epicenter Credit Consultants
C/O David Cyrus Koupai
P.O. Box 7153
Northridge, CA 91326

Good luck in promoting your cause and the cause of consumers all across the great U.S.A.

Sincerely,
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