Complaint Review: Chase Mortgage - Phoenix Arizona
- Chase Mortgage P.O BOX 78420 Phoenix, Arizona United States of America
- Phone: 866-605-9253
- Web:
- Category: Loan Modification
Chase Mortgage Wrongfully sold my home while made modification payments Phoenix, Arizona
*Consumer Comment: Quezada.E, I believe that the Federal Reserve wants its money and...
*General Comment: Outrageous! And it happens all the time.
*Consumer Comment: Typical..
*Consumer Comment: Chase is Bad, I know Since I dealt With Them...
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Chase Mortgage Nightmare
I would like to express and let everyone know how: Chase Mortgage has unfairly treated my mother
even after they have admitted to making an error in my mothers home loan modification. This is truly
a nightmare. This modification started in May, every month my mother made the modified payment
that Chase required of her. She was even making her payment one (1) day before the the first of each month. When my mother attempted on August 31st attempted to make her September payment and a Customer service representative told her that they could not take her payment due to the Home had gone in to foreclosure. I couldnt understand how this could of happened. No one told my mom that the foreclosure would continue even though she was making her Modified payments and my understanding is
per Obama and the loan application that:
As long as my mother complied with the terms on the Trial Period Plan, that the bank would
not start foreclosure proceedings or conduct a foreclosure sale if the foreclosure proceedings had already started.
Chase did all the above,
they proceeded the foreclosure sale and sold my mothers home.
On September 1st she again tried to make another payment and once again the
Representative told her they could not accept her payment due to the home had been
Sold. We spoke to a Chase underwriter Mr. Kang that was working on my mothers
Modification, we advised him what we were told about the home being sold. He
Being a Chase employee didnt even know the home had been sold. He assured us
That he would speak to his superior and get this rectified as he was still working on
My mothers modification and the explanation we were given was that a sweep of
Homes were taken to be sold and my mothers loan was swept in that batch in error
A N D H O
I allowed a few days to pass and called back Mr. Kang left numerous messages
not once did we get a call back. He bailed on us.
So then we attempted to speak to another loss mitigation representative Mrs. Zach that
looked at my mothers loan modification docs and also acknowledged that yes in
fact Chase had made the error and that they would be speaking to the necessary
department to get the loan rescinded and that it would be about 7-10 business days
that was on September 23rd
today is:
Meanwhile my mother continues to receive letters of eviction and people coming up
to her door and knocking on her door, harassing my mother.
We did receive a call from Mrs. Scott she received our case and stated to us she would
be assisting us but first had to review the loan and make sure my mother was eligible
for the modification. She confirmed that the modification was eligible and needed to
see if the home could be recinded.
W H A T ???????????????????????
Chase dropped the ball
Chase, Not complying with the modification terms sold the home while making
on time trial modification and now what.
Im sorry we cant do anything well this simply will not do
they need to step it up and get my mothers home back and not sit on the process.
My mother is emotionally stressed and harassed by different people coming up to her
door knocking on the door like crazy, honking from the house driveway to get someone
to open the door. Chase has acknowledged their mess up since September 20th and
i from that point forward their should NOT be ANYONE coming to my mothers home
to bother or disturb my mother in regards to perusing any type of eviction.
This report was posted on Ripoff Report on 11/18/2010 06:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-mortgage/phoenix-arizona-85062/chase-mortgage-wrongfully-sold-my-home-while-made-modification-payments-phoenix-arizona-663728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Quezada.E, I believe that the Federal Reserve wants its money and...
AUTHOR: Karl - (USA)
SUBMITTED: Tuesday, November 30, 2010
the bankers are targeting as many innocent people in the USA in order to recoup the money that they lost due to the 'mortgage mess'.
#3 General Comment
Outrageous! And it happens all the time.
AUTHOR: Mia - (USA)
SUBMITTED: Saturday, November 27, 2010
This is awful. What a horrible nightmare for you and your mother. I think Chase would not want the bad publicity if something like this gets out. So make it get out. There are skilled lawyers who can advise you. Consultation fees are around $290-$350 but are WORTH IT. Google Arizona Real Estate Lawyers. These lawyers deal with these kinds of cases all the time and can advise you on your best course of action. They can assist you in stopping any eviction and cut through all the red tape at Chase. Also, call the local news of channels 3, or 5 or 10 or 12 or 15. All of these news organizations have investigative reporters who act on behalf of citizens getting ripped off. Email them a video of your story complete with all the names of who who talked to and, of course, any shots of the people coming up to the house to evict your mom. The more outrageous treatment of your mother, the better the story and the worse it looks for Chase. Plus these stories garner ratings, the currency in local news reporting. Don't just write a letter. Call them. Ask them where you can email your video. Or see if they can come and interview your mom. It looks as though your mom has done everything Chase has asked. However, employees go on vacation, change departments, get sick, anything can happen and it if that one person is the only one standing between you and losing your mom's home it is too easy to be lost in the shuffle.
#2 Consumer Comment
Typical..
AUTHOR: Ronny g - (USA)
SUBMITTED: Friday, November 19, 2010
...a banking customer makes an honest mistake...the bank charges the customers fees..well usually the bank just takes it themselves from your account or direct deposits since they have access, or from someone elses bank account using the "right to offset".
Now what happens when the bank makes a "mistake"??? Seems the customer becomes homeless, even after making all payments as agreed.
I hope to God this woman does not get wrongfully evicted and that they stop harassing her. Something needs to be done about this. Oh..don't depend on congress, they recently tried to slip by a bill in that would have actually allowed banks to conduct these foreclosures even quicker and easier..by not having to even look over or sign anything (which it seems like they are illegally doing now in mass quantities). The one good thing Obama did at least, was veto it.
I currently rent and I used to admire home owners..after reading all that is happening these days, I now actually pity them.
#1 Consumer Comment
Chase is Bad, I know Since I dealt With Them...
AUTHOR: Bman - (United States of America)
SUBMITTED: Thursday, November 18, 2010
I also dealt with QUICKEN LOANS, avoid them like the plague, they have a great scam going with a bait and switch and no refund deposits that are in the $500 range. Please write a report and send to this government agency:
http://www.ftc.gov/reports/index.shtm
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