• Report: #1120476

Complaint Review: Chase Moving Company

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  • Submitted: Mon, February 03, 2014
  • Updated: Mon, February 03, 2014

  • Reported By: Johnny — Canton Michigan
Chase Moving Company
Canton, Michigan USA

Chase Moving Company Is Liar And Robber!!! Canton Michigan

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Due to characters limit, please see mine and other reviewers feedback at here: (((link redacted)))

I have terrible experience with Chase Moving Company on 1/25/2014. Before posting, I took a look at the previous BEWARE reviews and astonishingly realized that Chase Moving Company use same trick to cheat every customer!

I called them and emailed them for quote and clarifications before move. Their customer service, Latrice told me the move will start at the "from" place and stop at the "to" place. Before I chose them, she texted me and gave me half an hour free. I asked her to send me an email as evidence. See below:

THANK YOU FOR GIVING US THE OPPORTUNITY TO SERVE YOU. WE KNOW THAT YOUR TIME IS VERY VALUABLE. WE ARE FAMILY OWNED AND HAVE BEEN IN BUSINESS FOR OVER 17 YEARS. CUSTOMER SATISFACTION IS OUR #1 GOAL.
WE ARE FULLY LICENSED AND INSURED, AND EMPLOY ONLY EXPERIENCED RELOCATION SPECIALISTS. [continued below]....

..... OUR FULL SERVICE MOVING COMPANY OFFERS EVERYTHING YOU NEED FOR YOUR RELOCATION EXPERIENCE WITH EXPERT PACKING AND LOADING SERVICES. OUR TRUCKS ARE EQUIPPED WITH STATE-OF-THE-ART MOVING PADS…….NOT BLANKETS. WE ALSO CARRY SHRINKWRAP. A $15.00 FEE WILL COVER SHRINKWRAP FOR ANY ITEM YOU REQUEST.

WE ARE CURRENTLY OFFERING A RECESSION-FRIENDLY RATE:
TWO MEN AT $64.50 PER HOUR! $69.50 ON WEEKENDS.
* NO FUEL OR TRAVEL FEES " FREE 30 MINUTES OF LABOR *
WE ALSO HAVE LARGER CREWS AVAILABLE. THERE IS A 1 HOUR SERVICE FEE.

OUR RECESSION-FRIENDLY MOVING RATES INCLUDE THE FOLLOWING:

WE ASSEMBLE AND DIS-ASSEMBLE ANYTHING AND EVERYTHING AT NO ADDITIONAL COST.

WE ARRANGE AND SET-UP EVERY ROOM IN YOUR ENTIRE HOME AT NO ADDITIONAL COST.

WE ARE THE ONLY COMPANY IN MICHIGAN TO OFFER A “NO STANDING AROUND GUARANTEE”.
THIS MEANS WE WILL NOT CHEAT YOU OUT OF YOUR TIME!

***CLIMATE-CONTROLLED STORAGE FACILITY***
ASK ABOUT OUR MOVING & STORAGE DISCOUNT

ATTENTION:
IF YOU RECEIVE A LOWER PRICE FROM ANY OTHER LICENSED & INSURED MOVING COMPANY, WE WILL BEAT THEIR PRICE BY AN ADDITIONAL 5%!!!!!
Finally I chose them and paid $75 deposit by credit card.

Evidence again ("From", "To" addresses are deleted):

THANK YOU FOR GIVING US THE OPPORTUNITY TO SERVE YOU. WE KNOW THAT YOUR TIME IS VERY VALUABLE. WE ARE FAMILY OWNED AND HAVE BEEN IN BUSINESS FOR OVER 17 YEARS. CUSTOMER SATISFACTION IS OUR #1 GOAL.

WE ARE FULLY LICENSED AND INSURED, AND EMPLOY ONLY EXPERIENCED RELOCATION SPECIALISTS. OUR FULL SERVICE MOVING COMPANY OFFERS EVERYTHING YOU NEED FOR YOUR RELOCATION EXPERIENCE WITH EXPERT PACKING AND LOADING SERVICES. OUR TRUCKS ARE EQUIPPED WITH STATE-OF-THE-ART MOVING PADS…….NOT BLANKETS. WE ALSO CARRY SHRINKWRAP. A $15.00 FEE WILL COVER SHRINKWRAP FOR ANY ITEM YOU REQUEST.

FOR THE FOLLOWING MOVING SERVICES:

FROM:

TO:

YOUR $75.00 DEPOSIT WAS PLACED ON JANUARY 10, 2014.

YOUR CONFIRMATION NUMBER IS 035369

YOUR MOVE HAS BEEN SCHEDULED FOR SATURDAY, JANUARY 25, 2014

THE MOVERS ARE EXPECTED TO ARRIVE BETWEEN THE HOURS OF 1:30 – 4:30 PM

YOU ARE SCHEDULED FOR A 2-MAN CREW AT $69.50 PER HOUR. THERE IS A 1 HOUR SERVICE FEE.

APPOINTMENT MUST BE CONFIRMED THE DAY BEFORE MOVING DAY

WHEN PROVIDING YOU WITH AN ESTIMATED COST FOR MOVING SERVICES, WE ARE ADVISING YOU AS A CUSTOMER. THIS DOES NOT CONSTITUTE A FIXED RATE OR FOR ANY UNFORSEEN PROBLEMS. IF YOU WOULD LIKE AN ESTIMATE, PLEASE E-MAIL OR CALL US WITH AN INVENTORY OF YOUR ITEMS. WE WILL BE HAPPY TO PROVIDE YOU WITH AN ESTIMATED COST FOR MOVING SERVICES. DEPOSIT REFUNDS ARE SUBJECT TO MANAGEMENT APPROVAL.

BE SURE TO CHECK YOUR ENTIRE MOVING PACKET FOR MORE INFORMATION ABOUT YOUR MOVE.
IF YOU HAVE ANY QUESTIONS, FEEL FREE TO CONTACT OUR OFFICE.

THANK YOU,
LATRICE

Now, I know this is just their 1st step to hook up customer. On the move day, the NIGHTMARE started. Their mover came at 5:30, ONE HOUR LATE!! The first thing they told me the start time is from the truckyard and they left at 3:35. Then I called their office. Their manager Dornelle told me he has to pay their movers by State Law from the truckyard. He even asked me "I have servied thousands of customers. Why would you want both "start at the "from" place and stop at the "to" place" and "half an hour free"? I laughed out on the outrageous quesiton. They changed their face so fast!!! I told him that was what they offered but not I asked. Email could be legal evidence if they FRAUD me. In the meantime, movers were loading my belongs to their truck. I had furnitures to be delivered in the next few days. It was too late to find another moving company immediately. So after argument, they set the Start Time at 4:30. Again they came at 5:30. So not only did I get half an hour free, but I paid them half an hour more.

Then the movers show started. They didn't care customer's belongs at all. Like reviewer, Subinoy said they moved everything "without asking how it shall be handled," and just put everything on the snow before loading and unloading. When they arrived my new home, It was 8 PM. Before unlaoding, they said the estimated finish time would be 10 PM, after deducting the free 0.5 hr, I had to pay 5 hours fee (4:30-9:30) + 1 hr service fee. If I don't pay them by cash right away, they don't unload and would take my belongs away. I was totally shocked. They were shamelessly robbing me!!! I paid them because it was too late, my wife was sick and robbers could do anything on you.

On the following days, when I unpacked my stuff, I found a lot damages. The most valuable one is a pottery trophy purchased from Hawaii in July 2013, my wife and I was engaged at there. Other stuff includes one glass lunch box(Glasslock brand, purchased from H-Mart), one TV stand(purchased from Walmart), one dining chair(purchased from Art Van). I would never forget the movers name: Moe and Noel.

Last chapter is their claim service (I purchased insurance). A lady called Murray is in charge of that part. One weeks ago, she answered my phone and promise that she would file claim and take care of everything for me and get back to me ASAP. As of now, she never call me back and never reply my emial. I was totall dumped~~ When my wife and I called their office, Latrice allways say Murray is not here.

But I won't let things end like this way. I totally agree with reviewer, Charlene's thought "I am contacting the Better Business Bureau and the State Attorney's office. I will not stop until this place is closed down or I receive a FULL refund. This company needs to be SHUT DOWN!!! "


This report was posted on Ripoff Report on 02/03/2014 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Moving-Company/Canton-Michigan-48188/Chase-Moving-Company-Is-Liar-And-Robber-Canton-Michigan-1120476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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