• Report: #1053457

Complaint Review: Chaturbate.com – Zmedianow | Ripoff Report Verified™ …businesses you can trust. Live nude videos. Chaturbate vision is to not only serve the current market of live cam consumers, but to make a better cam site. Dedicated to providing the best user experience in online live video chat. Ripoff Report Verified Safe.

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  • Submitted: Thu, May 23, 2013
  • Updated: Mon, November 04, 2013

  • Reported By: softytie — tempe Arizona
chaturbate
Internet, California USA

Chaturbate.com REVIEW: Chaturbate Customer Satisfaction Commitment: Chaturbate is dedicated to customer satisfaction, Chaturbate has implemented strategic changes to its customer service department to insure members' satisfaction, focusing on shortening response times for support requests.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – Chaturbate pledges to always resolve any issues, feel safe, confident & secure when doing business with Chaturbate, recognized by Ripoff Report Verified™ as a safe business service

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Chaturbate.com for its commitment to excellence in customer service.

Ripoff Report’s discussions with Chaturbate have uncovered an ongoing commitment by the company to total user satisfaction. This means that users can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Chaturbate listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Chaturbate’s executive team has informed us that their personal philosophy is that their users are a precious resource. As successful online entrepreneurs, Chaturbate's founders feel it is critical to listen to their user community and respond properly. [continued below]....
..... By always putting their customers first, Chaturbate hopes to maintain the website as a successful enterprise both now and for many years to come.

Our goal is to provide the best user experience of any live cam site on the Internet." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “I registered for free and had a good time ;) exacty what I needed”

The information provided in this report below is based on comments made by Jason during an onsite inspection held by a third party verification company with no biases toward Chaturbate.com.
Chaturbate is Rip-off Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Chaturbate.com aims to offer their customers a broad spectrum of opportunities. Like their competitors, they want to be successful and make money, but what sets them apart from others is that they offer live cam services to a diverse consumer base, including those who may not be interested in using video chat as a source of income. They believe that the public perception about adult sites is that they engage in shady billing practices, or they allow their sites to contain some kind of malware. Chaturbate.com does not do any cross sales, hidden rebills, or anything of that sort.

When they got started, they envisioned a site that would be free for everyone, but still had the ability to generate revenue without bombarding the end user with up sale requests or shady business practices. They envisioned a market of live cam consumers that engage with other members, creating a better cam site. These type of services are what they work on a daily bases to improve upon.

Their company is constantly evolving their platform. They plan to add messaging to their site; they are constantly improving the video quality and the aspects of chatting. They really value their user and broadcaster base and they listen to their input. They do surveys and are looking to improve their software staff. In the near future, they hope to improve their scalability issues as they grow and improve the chat experience.

They generate a lot of growth for their site virally, essentially people telling people. They also have an affiliate program that pays commissions for bringing on paying members or allowing people to try the site.

In order to set themselves apart from competitors in the industry, they do not engage in shady business practices on the billing end of their company. Their site is 100% free; you only pay if you want to. They strongly feel that they have a better product from others in the industry which includes the quality of the video streams, the chatting experience, and the variety of people broadcasting.

During the interview their team was asked to address specific complaints made on Ripoff Report that dealt with users who were angry about not receiving payments. Jason described a specific situation stating, “A guy contacted us because he had referred an independent performer and he had questions about what he should have received for the referral. The performer he referred did not use the proper affiliate code, so we could not properly track that she had been referred by this man. We were able to fix that and get him associated with the correct performer and he was pleased after that.”

The Chaturbate Team agrees that their most common complaint relates to the payment issue with the affiliate program. The independent marketers are given a wide variety of tools to promote their product, but sometimes link codes are copy and pasted wrong which leads to errors. They work with the marketers and the consumers to fix these issues.


When handling a complaint, their office uses a software stack from sales force called desk.com which is a ticketing system. Tickets are answered on a last in, first out basis. They prioritize specific key words so that if someone sends in a message asking about a billing issue, it gets routed to a slightly higher priority division. Essentially, they have a team of people that is responsible for responding to all incoming questions or concerns.

Their office does not capture credit card payments. All such transactions are done through third party payment processors for security purposes. They issue refunds when there are technical issues with the system or services that prevent users from accessing the site or using tokens that they have been issued. If a member is not satisfied with their services and wishes to close their account, they honor that and provide a refund. Being such a large site, they have had problems with unauthorized charges being made to a user’s credit card or Chaturbate account, but they have refunded those cards and are working with consumers to effectively resolve these issues.

When an individual wants to close out their Chaturbate account, their team takes immediate action. They close the users account and delete any photos that would have been visible for that user on prior broadcasts. They make their best effort to erase the user’s footprint from their website.

Since reports were made on Ripoff Report, their company has been working to improve some of their current internal processes and procedures. Jason explained: “The site has been growing pretty steadily for the past couple of years and as the user base grows, customer service has always been something that we’ve had to keep up with and expand upon. We’ve been successful in keeping up with the demand from the site. We have brought on new developers, we’re growing our customer service staff, and we’ve expanded our technical feasibilities to service the market.”

whatever it takes to make the client happy

In order to “do whatever it takes” to make the client happy, Chaturbate has made some changes within their company. An executive with Chaturbate.com stated, “I think that one of the things that we’ve done to resolve complaints on Ripoff Report is to reach out and start this dialogue. If you look at the cases, we really do go out of our way to make sure whoever is complaining, is happy. In some cases, we wonder if it is a competitor site because with some people, you really can’t satisfy them. We want this to be a win win, we don’t want people to be unhappy, and it’s not good for our brand. We’re going to do everything in our effort to make things work out.” Jason added, “One thing we are particularly proud of if the fact that we are such a large site and we have such a huge user base and we only have 15 Ripoff Report complaints total. We think that demonstrates that we usually go above and beyond to satisfy everyone’s needs and goals.”

Chaturbate.com is excited to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. They look forward to working with ED and the rest of his team in order to resolve these complaints. They believe that Ripoff Report has really great search engines and they are looking forward to working with them over the next several years.

CHATURBATE / Statements from the owner.

We watched the decline of the paysite model as tube sites became huge. We also weren't happy with the existing free cam sites and thought we could do a better job. Chaturbate is the result of our efforts.”

STATED IMPROVEMENTS FROM Chaturbate.com

Over the past few months, Chaturbate has hired a dedicated staff of customer support specialists and implemented a comprehensive support ticket system to ensure that no complaint goes unanswered.

Chaturbate recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation Chaturbate has made organizational changes allowing its users and employees a more streamlined approach to problem resolution and a commitment to a great user experience.

In summary, after our investigation, which included discussions with Chaturbate's executive team, Ripoff Report is convinced that Chaturbate is committed to quality delivery of services resulting in total user satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

--------------------------------------------

chaturbate no payments Internet California

 They ban my account and I had over $60.00 in it, I haven't got my payments or an explanation, I have emailed and contact them through their "support" and  twitter but no response, it has been 30+ days now.


This report was posted on Ripoff Report on 05/23/2013 07:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/chaturbate-zmedianow-nude-live-chat-videos-chaturbate-com-1053457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 UPDATE Employee

Account Termination for Terms Violation

AUTHOR: Chaturbate - ()

Under Section 30(c) of the Terms and Conditions all third party advertisers must agree to in order to become a third party advertiser it is stated "Further, you represent and warrant that you will only advertise on services and providers, which permit advertisement of services such as Chaturbate. You understand and agree that if you advertise on any service or provider, which does not permit such advertising, your account will be terminated without notice and without pay."  On April 24, 2013, we were contacted by a third party website about Chaturbate account "softytie" stating that such site was being spammed with links to Chaturbate (which links contained "softytie's" unique payment code).  On the same day, the "softytie" account was terminated for violating Section 30(c) of our Terms and Conditions.  

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