• Report: #868044

Complaint Review: Chaturbate.com – Zmedianow | Ripoff Report Verified™ …businesses you can trust. Live nude videos. Chaturbate vision is to not only serve the current market of live cam consumers, but to make a better cam site. Dedicated to providing the best user experience in online live video chat. Ripoff Report Verified Safe.

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  • Submitted: Fri, April 13, 2012
  • Updated: Fri, January 10, 2014

  • Reported By: angrymodel — Manila Internet Philippines
Chaturbate.com
Internet United States of America

Chaturbate.com REVIEW: Chaturbate users, feel safe, confident & secure when doing business with Chaturbate. Chaturbate commitment to user satisfaction & exceptional user experiences. Commitment to Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: Chaturbate recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Chaturbate.com for its commitment to excellence in customer service.

Ripoff Report’s discussions with Chaturbate have uncovered an ongoing commitment by the company to total user satisfaction. This means that users can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Chaturbate listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Chaturbate’s executive team has informed us that their personal philosophy is that their users are a precious resource. As successful online entrepreneurs, Chaturbate's founders feel it is critical to listen to their user community and respond properly. [continued below]....
..... By always putting their customers first, Chaturbate hopes to maintain the website as a successful enterprise both now and for many years to come.

Our goal is to provide the best user experience of any live cam site on the Internet." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “I registered for free and had a good time ;) exacty what I needed”

The information provided in this report below is based on comments made by Jason during an onsite inspection held by a third party verification company with no biases toward Chaturbate.com.
Chaturbate is Rip-off Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Chaturbate.com aims to offer their customers a broad spectrum of opportunities. Like their competitors, they want to be successful and make money, but what sets them apart from others is that they offer live cam services to a diverse consumer base, including those who may not be interested in using video chat as a source of income. They believe that the public perception about adult sites is that they engage in shady billing practices, or they allow their sites to contain some kind of malware. Chaturbate.com does not do any cross sales, hidden rebills, or anything of that sort.

When they got started, they envisioned a site that would be free for everyone, but still had the ability to generate revenue without bombarding the end user with up sale requests or shady business practices. They envisioned a market of live cam consumers that engage with other members, creating a better cam site. These type of services are what they work on a daily bases to improve upon.

Their company is constantly evolving their platform. They plan to add messaging to their site; they are constantly improving the video quality and the aspects of chatting. They really value their user and broadcaster base and they listen to their input. They do surveys and are looking to improve their software staff. In the near future, they hope to improve their scalability issues as they grow and improve the chat experience.

They generate a lot of growth for their site virally, essentially people telling people. They also have an affiliate program that pays commissions for bringing on paying members or allowing people to try the site.

In order to set themselves apart from competitors in the industry, they do not engage in shady business practices on the billing end of their company. Their site is 100% free; you only pay if you want to. They strongly feel that they have a better product from others in the industry which includes the quality of the video streams, the chatting experience, and the variety of people broadcasting.

During the interview their team was asked to address specific complaints made on Ripoff Report that dealt with users who were angry about not receiving payments. Jason described a specific situation stating, “A guy contacted us because he had referred an independent performer and he had questions about what he should have received for the referral. The performer he referred did not use the proper affiliate code, so we could not properly track that she had been referred by this man. We were able to fix that and get him associated with the correct performer and he was pleased after that.”

The Chaturbate Team agrees that their most common complaint relates to the payment issue with the affiliate program. The independent marketers are given a wide variety of tools to promote their product, but sometimes link codes are copy and pasted wrong which leads to errors. They work with the marketers and the consumers to fix these issues.


When handling a complaint, their office uses a software stack from sales force called desk.com which is a ticketing system. Tickets are answered on a last in, first out basis. They prioritize specific key words so that if someone sends in a message asking about a billing issue, it gets routed to a slightly higher priority division. Essentially, they have a team of people that is responsible for responding to all incoming questions or concerns.

Their office does not capture credit card payments. All such transactions are done through third party payment processors for security purposes. They issue refunds when there are technical issues with the system or services that prevent users from accessing the site or using tokens that they have been issued. If a member is not satisfied with their services and wishes to close their account, they honor that and provide a refund. Being such a large site, they have had problems with unauthorized charges being made to a user’s credit card or Chaturbate account, but they have refunded those cards and are working with consumers to effectively resolve these issues.

When an individual wants to close out their Chaturbate account, their team takes immediate action. They close the users account and delete any photos that would have been visible for that user on prior broadcasts. They make their best effort to erase the user’s footprint from their website.

Since reports were made on Ripoff Report, their company has been working to improve some of their current internal processes and procedures. Jason explained: “The site has been growing pretty steadily for the past couple of years and as the user base grows, customer service has always been something that we’ve had to keep up with and expand upon. We’ve been successful in keeping up with the demand from the site. We have brought on new developers, we’re growing our customer service staff, and we’ve expanded our technical feasibilities to service the market.”

whatever it takes to make the client happy

In order to “do whatever it takes” to make the client happy, Chaturbate has made some changes within their company. An executive with Chaturbate.com stated, “I think that one of the things that we’ve done to resolve complaints on Ripoff Report is to reach out and start this dialogue. If you look at the cases, we really do go out of our way to make sure whoever is complaining, is happy. In some cases, we wonder if it is a competitor site because with some people, you really can’t satisfy them. We want this to be a win win, we don’t want people to be unhappy, and it’s not good for our brand. We’re going to do everything in our effort to make things work out.” Jason added, “One thing we are particularly proud of if the fact that we are such a large site and we have such a huge user base and we only have 15 Ripoff Report complaints total. We think that demonstrates that we usually go above and beyond to satisfy everyone’s needs and goals.”

Chaturbate.com is excited to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. They look forward to working with ED and the rest of his team in order to resolve these complaints. They believe that Ripoff Report has really great search engines and they are looking forward to working with them over the next several years.

CHATURBATE / Statements from the owner.

We watched the decline of the paysite model as tube sites became huge. We also weren't happy with the existing free cam sites and thought we could do a better job. Chaturbate is the result of our efforts.”

STATED IMPROVEMENTS FROM Chaturbate.com

Over the past few months, Chaturbate has hired a dedicated staff of customer support specialists and implemented a comprehensive support ticket system to ensure that no complaint goes unanswered.

Chaturbate recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation Chaturbate has made organizational changes allowing its users and employees a more streamlined approach to problem resolution and a commitment to a great user experience.

In summary, after our investigation, which included discussions with Chaturbate's executive team, Ripoff Report is convinced that Chaturbate is committed to quality delivery of services resulting in total user satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

--------------------------------------------

Chaturbate.com Chaturbate.com racism against Phillipines models! Internet

We have a complaint about Chaturbate.com

WE believe they are RACIST and badly treat Phillipines models by not paying them the full amount per token.


We worked hard there to make a good salery, we follow their rules, we pay expensive costs to get our Passport for the i.d requirements. No problem with this, but after 2 months working there they decide that the models of the Phillipines no longer are worth paying 5 USA cent per token They give this amount to ALL models there except. They drop the payout to Phillipines models to get only 3 cents per token!!

HOW GREEDY OF THEM! we work the same as anyone else on the site, therefore our token payout value should be EQUAL.

The message they send out is

"Chaturbate regrets to inform you that all independent models and studio models based in the Philippines will have lowered pay in tokens. We have been dealing with high fraud from that region, so instead of tokens being worth 5 cents (USD) they will now be 3 cents (USD). This was a hard decision for us to make, but we value your time and see this as being a way to keep broadcasters from the Philippines on Chaturbate. "

They claim "high fraud" this is meaningless they won't give example or proper explanation when asked.

If they have problems with payment fraud thats an issue for THEM to fix with the CC company. If its I.D fraud / fake i.ds well that relates to their administrative procedures and would also be the same for models from Romania and Colombia too.

It seems very clear that Chaturbate is happy treating Phillipines models as lowly paid SEX SLAVES by taking large percentage of our income!

Chaturbate and their poor administration don't know what they are doing!! they are useless!!! they are basically STEALING money from hard working POOR girls.

Who decides to make to 3 cent per token?? why not 4 or 4.5??? or 5 like they give everyone else.

F**K you Chaturbate!!



This report was posted on Ripoff Report on 04/13/2012 08:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/chaturbate-zmedianow-nude-live-chat-videos-chaturbate-com-868044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Payout Amounts

AUTHOR: Chaturbate - ()

Dear Sir or Madam:

We regret the frustration that this situation has caused you.  It is true that we recently adjusted the payout for certain regions.  It was a difficult decision to make and was made with the best interest of our users in mind.  It was never our intent to target specific countries.  Rather, it was done in order to keep the site functioning and to be able to continue paying models.  We had to take action to stop the hemorrhaging from increased amounts of fraud that was coming from particular regions.

After months of incurring heavy chargebacks, fraud claims and related returned check fees and other fees, we investigated and found that certain areas had dramatically higher chargebacks/fraud related claims than others.  Philippines based accounts were at the top of that list, and Chaturbate was faced with the choice of either reducing the payout for Philippines based accounts or blocking individuals in the Philippines from accessing Chaturbate entirely.  In the event that a user found the change objectionable, an email was sent to inform those effected so they could either close or cease using their account.

We are sorry that this decision negatively affected you, but we believed (and still believe) it would be better for the users of our site to be able to maintain Philippines based accounts rather than terminate and block all such accounts.  

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#2 Consumer Comment

Underage chaturbate users? Absolutely not!

AUTHOR: Yoshirama - ()

Me and my wife both use Chaturbate, and I can say for sure that they do not have underage models on there. To broadcast and make money you do indeed need to fill out a model verification form and provide a scan of your I.D. or D.L along with a picture of you holding your I.D. next to your face before having to to wait for verification from the site. Sure the site has some flaws and gets very frustrating but to my knowledge they haven't been doing anything illegal.

For example. Chaturbate has a bann sytem that is very flawed, but the reason it is flawed is because it is extremely touchy. You can instantly get banned if someone in the chat asks if you're underage and you say you are. Even if Chaturbate knows otherwise. In all actuality. If someone asks if you're of age or not, the terms and conditions you must sign in the model verification form, state you MUST reply and inform the person you are indeed of age.
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#3 Consumer Comment

agree totally

AUTHOR: chaturbate sucks hard - (Sweden)

all u write is true l knw the most of the philli models in there and all say hw they b treaten of the f***ing site ,like animals and whores many who l knw say that and they have get mails if they agree to meet ppl who work on the site foer so called relaxin meeting then we gonna do your payment higher -or in simple words- if u f**k me and the staff in chaturbate we gonna give u same as the other models , so theese ppl have done everything in law book as is written broke to them totally and shall b in to court so the truth coming in the light , hole site is facist and racist so the person who have write this have right in every word she write that can l say , justice and let hole chaturbate get to court and lock in them for lifetime
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#4 Author of original report

Proven to be RACIST! Chaturbate.com

AUTHOR: angrymodel - (Philippines)

Now we proved Chaturbate.com are racists. A family member living in Australia,  made an account on Chaturbate. She submitted her Phillipines passport.

No problem to get approved but,, we check the payment rate in her account its  listed at 0.03 cent per token. Not the 5 cent per tokens she should get.

this clearly shows they treat ALL with Phillipines passport in the same RACIST anti asian way. Even if they don't even live there!!

This is ILLEGAL!
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#5 Consumer Comment

I agree with the Model

AUTHOR: MadConsumer - (USA)

Chaturbate is just a lousy website.  The admins on there are really clueless, and YES they do discriminate against models from the Philippines.  If they find a model to be underage then get rid of that model.  But instead you decide to just make the pay lower for pinay models.  That is discrimination in any book you will read.  Due to this I myself and many others will never purchase anything from this site. Not to mention anyone can broadcast there cam on this website with out ever having to submit proof of age.  The site will be shut down soon anyway for having underage girls and boys on it.  Not just underage from the Philippines, but from many other places through out the world. And chaturbate knows they have underage girls and they just DO NOT care.  So if they think it is cool to lower pay from someone just because of where they were born, well think again.  

It could be a great website if they got rid of the present people who run it.   Justin, Cris, Shirly.  Just a bunch of idiots who have no clue on how to run a successful business.  I will be laughing at you when you are shut down!!
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#6 General Comment

Chaturbate is a -Business-

AUTHOR: ThatOneGuy - (United States of America)

Chaturbate is a business. Their purpose is to make money. They do that via the token system that viewers use to pay/tip the models on the site.

I have been to many, and I DO mean many, webcam oriented sites such as Chaturbate, both of the pay and non pay variety. And, unfortunately, yes. There is a LOT of fraudulent activity from models who claim to be from the Phillipines. They'll offer private shows on IM and Skype, and then never follow through once they've gotten your email addresses and screennames, or if they're on a pay site, they'll often try to take the money and run, which creates a lot of bad PR and expense for the company that runs the site.

Again, Chaturbate is a business, a company, and they need to make money, and it's very bad for their business if that sort of thing goes on, even if they ban the models who are engaging in that behavior. So, in order to create a more user friendly experience for MOST of the people who want to use their service, they're trying to make it less lucrative for people from the region where a lot of that behavior comes from, without completely banning them.

It IS unfortunate that the honest models get caught by the situation as well as the scammers, but the situation is not motivated by racism. It is motivated by the company's bottom line, just like everything else they do, including creating and running the site in the first place.
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