In October 2008 I was contacted by phone and persuaded to purchase TWO vacation club packages from Cheap Trips, for a vacation in Hawaii: three people for 7 days, 7 nights for a total of $400. When the packages arrived we looked them over, and found all kinds of 'hidden costs', plus the $212.95 we paid for the packages up front. 10-15-08 I returned both packages by USPS Certified Mail with a Return Receipt card, and a letter explaining why we were returning them. Receipt of packages confirmed with the green USPS card duly signed by a C. Lingham on October 20th, 2008. With no refund (to date) I made notes each time I tried to contact them for answers: 11-12-08 I called to inquire about the refund. Told it would take till 11-20-08 or even 12-20-08. If not received, call back on 12-20. 01-09-09 Called to inquire, and was told, "It would be expedited." 01-29-09 'Frederick' told me he will contact a Supervisor to get to the bottom of this. 02-10-09 'Frederick' again told me the same thing. Later that day the Supervisor, Chris, called. Said he would attempt to find out what's going on. 02-13-09 I called Chris. Said to "call back Thursday. No info. till then. 02-23-09 I called. No answer. Left message. Received no call back. 04-03-09 I called, 11:00. Spoke to someone (bad line) who said they would "get someone to call me right back: 11:45 thru end of day, still no call. 04-27-09 at 14:48 I called and spoke to 'Dave' who said he would get someone to "call us right back." Of course no one did.
To date no one has called back. To date, no refund. Guess it's about time I called again or tried writing another letter. About given up, but we could sure use that refund right now if you can help.
Coos Bay, Oregon