- Report: #1116992
Report - Rebuttal - Arbitrate
Complaint Review: cheapcruises.com
cheapcruises.com220 Congress Park Drive DelRay Beach, Florida USA
cheapcruises.com; icruises.com; WMPH vacations Scammed on Cruise Combo, Hotel, transfers not delivered DelRay Beach Florida
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Booked a cruise with one night at Hotel and transfers from airport to hotel, hotel to cruiseport, speciality dining and $100.00 on-board credit included. At the time we booked the combo, we were undecided which hotel to stay at. We called back to confirm hotel and were told the location was soldout and we need to book on our own. We were told at this time we would be given an additional $100.00 credit.
We were later sent an email stating we would not be given the $100.00 and would receive $100.00 in shore excursions. Transfers would not be available to us. Cruise cheap agent Sandra stated she never told us we would receive $100.00 credit. When asked to review the recorded conversation she stated she did not have the time and already spent too much time with us. We emailed her supervisor and received a canned response.
The shore excursions were not through the cruise line, but through "Shorex". The excursions were very limited, with no excurisions available in one one of the three ports. There were three excursions in Key West, and one started after the ship left the port! Although it was not our choice to receive shore excursions, we did take a hop on hop off pass for $16.00 each.
The hotel and transfers cost considerably more than the $100.00 non excursion. Receiving the dining voucher took several phone calls and emails. Customer service was the worst I have ever experienced! We should have known better when we called our usual travel agent to book this and she could not find it available even after calling Cheapcruises.com. Her words were - "Be careful."
We were very unsatisfied with this agency. Not only did we not receive what was promised, we were treated rudely. I requested the supervisor to review the phone tapes as Sandra told us all phone calls could be retrieved at any time. They did not even pretend that they would listen. I am just aghast as to the treatment we received.
Booking with cheapcruises.com is not only not cost effective, it is time consuming and frustrating.
This report was posted on Ripoff Report on 01/20/2014 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/cheapcruisescom/DelRay-Beach-Florida-33445/cheapcruisescom-icruisescom-WMPH-vacations-Scammed-on-Cruise-Combo-Hotel-transfers-1116992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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