• Report: #1121924

Complaint Review: CheapTickets

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  • Submitted: Fri, February 07, 2014
  • Updated: Fri, February 07, 2014

  • Reported By: Missy — Duluth Georgia
CheapTickets
500 W. Madison St., Suite 1000  Chicago, Illinois USA

CheapTickets The CheapTickets Travel Team they misspelled my mom's name, I won't fix it they want me to pay $50 extra to get it fixed, on their mistakes Chicago Illinois

*UPDATE Employee: CheapTickets Response

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I am 8 months pregnant with my baby, I went online at cheap tickets. Com.  To ge my mom a flight so she can come to help me out, so I purchased the tickets then after a couple of days I went back in to make sure that everything was ok, that's when I look they have the wrong last name for my mom's last name. So I called customer service, this lady named Sofia that's supposed to be a supervisor gave me the run aroundthe whole time, not only that she said that I have to pay$50 extra to fix a mistake that they made on their end. I don't understand that, at the end of the conversation nothing was done, that Sofia /supervisor lady did nothing to help. She kept on saying that I need to pay $50 extra. So I got off the phone very upset.  Never again!!! Will I purchased any tickets from this company


This report was posted on Ripoff Report on 02/07/2014 10:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/CheapTickets/Chicago-Illinois-60661/CheapTickets-The-CheapTickets-Travel-Team-they-misspelled-my-moms-name-I-wont-fix-it-t-1121924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

CheapTickets Response

AUTHOR: Custrelsgal - ()

Hi Missy,

My name is Lynne; I’m a member of the CheapTickets Customer Relations Team.  CheapTickets is a self-booking site. Therefore the traveler names are entered by the customer and able to be reviewed prior to completing the reservation.  If you’d please email us at socialnetwork@CheapTickets.com and include the CheapTickets Confirmation #, I’ll be able to investigate this concern on your behalf.    Thank you for reaching out.  We look forward to receiving your info for review.

Sincerely,

 Lynne

CheapTickets Customer Relations

Chicago, IL

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