- Report: #735210
Report - Rebuttal - Arbitrate
Complaint Review: checkered flag toyota norfolk va.
checkered flag toyota norfolk va.va, beach blvd. norfolk, Virginia United States of America
checkered flag toyota norfolk va. Missrepresented warranty at time of purchasing vehicle / can't seem to remember how to return a phone call or access complaint file with toyota USA norfolk , Virginia
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After being paged ,I returned to the service counter ,and the service lady had a perplexed expression on her face. She said that Fidelity Warranty Services would not cover the work or parts. She acted as though she could not understand the problem, as though this hadn't happened before. So I proceeded over to the sales department with my paperwork in hand ,where I purchased the vehicle. As I was able to get the attention of a Sales Manager, and explained my delima, he also had the astonished expression on his face that I had whitnessed in the service department, because the pamplet I was given when purchasing the vehicle CLEARLY stated that those parts were listed as parts covered under the "" PLATINUM ""Warranty Agreement, so he refered me to his boss.
Either all these employees are trying to get an Oscar for best actors , or this dealership is hiding something that is sure to damage their reputation. It has with me, and being a lifetime resident of Norfolk ,I will spread the word about how much I loved my experience there. The Sales Manager / top dog has no freekin idea what they are selling, and who they are associating with, nor do they care in the least.. Severeal times they have said, in person ,or per. telephone call, they would call me after doing some research, and have NEVER returned a call,,, not once. They really don't give a rats rear end, after you sign ,and are out the door. Oh what a feelin
This report was posted on Ripoff Report on 05/31/2011 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/checkered-flag-toyota-norfolk-va/norfolk-Virginia-/checkered-flag-toyota-norfolk-va-Missrepresented-warranty-at-time-of-purchasing-vehicle-735210. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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