- Report: #1105511
Report - Rebuttal - Arbitrate
Complaint Review: Checkworks
Checkworks315 Cloverleaf Drive, Suite J Baldwin Park, California USA
Checkworks Check Works Does Not Honor Expedited Shipping Request Nor Customer Satisfaction Baldwin Park California
*Author of original report: They Lied
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Like the other complainants that have voiced their grief with this company, I too was a former long-time customer and was both disappointed and unsatisfied with the shipping services rendered on my latest purchase.
Their website states:
(after print time average 2-4 Bus. Days)
Good Value No Rush [2 to 4 weeks] - FREE (4 to 6 weeks to HI, AK, PR, GU, APO)
Rush My Order:
Great Value! First Class Mail [3 - 5 Bus. Days] , if ordering 1 Box - $2.99
, if ordering 2 Boxes - $4.99 - USPS Priority Mail
, if ordering 4 Boxes - $4.99 - USPS Priority Mail
FedEx* [3 - 5 Bus. Days] with Tracking , if ordering 1 Box - $9.99
, if ordering 2 Boxes - $10.99
, if ordering 4 Boxes - $15.99
FedEx [2 Bus. Days] with Tracking, All Boxes - $24.99
FedEx [Next Bus. Day] with Tracking, All Boxes - $49.99
optional Signature Required for FedEx delivery - $4.00
*USPS Priority to PO Boxes or outside the Continental US
I placed my order on November 29, 2013 and selected Great Value, First Class Mail, 1 box for $2.99 as my shipping option as I knew from past experience that regular shipping was about 2 weeks and I needed my checks sooner than that.
On December 9th, I still had not received the order and called to inquire. They told me the 3-5 business days shipping was on top of the 2-4 business days to process the order. From the way the shipping options are worded and presented on their website, it appears that the 2-4 business days is for the No Rush, FREE shipping option only.
Furthermore it is misleading and incorrect of them to say that the actual shipping is business days only as the mail continues traveling after being sent, to include Saturdays and Sundays and the USPS has verified this.
What galls me the most however, is the fact that this company is willing to loose a long time customer by refusing to refund the $2.99 extra I paid for the expedited shipping that did not happen. Believe me, I will find a company that can deliver and is truely concerned about customer satisfaction because it certainly isn't Checkworks.
This report was posted on Ripoff Report on 12/09/2013 09:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Checkworks/Baldwin-Park-California-91706/Checkworks-Check-Works-Does-Not-Honor-Expedited-Shipping-Request-Nor-Customer-Satisfactio-1105511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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