ChexSystems Support, Jeremy, Thomas, Ripoff, Orlando Florida

Back in February 2013, I contacted what I believed was Chexsystems to pay off a debt owed to a bank.  The company I spoke with said they would take my payment of $647.00 and remove me from Chexsystems.  Nievely I assumed that’s how it worked.

 On july 26^th 2013 I contacted the real Chexsystems and they had no record of my payment and said they were not the debt collection for the bank that I owed money to.  After several phone calls I was able to find  the company who took my money called Chexsystems Support. They told me my account was on hold from being removed from Chexsystems because I had not sent them a copy of my consumer report.  I spoke with a rep named Jeremy and he said he would send me a money order refund in the full amount and I would receive it in 7-10 business days. 

On August 26^th 2013 I had still not received anything in the mail in the form of a refund.  I called back and spoke to a man named Thomas.  He told me they didn’t do refunds and that I only needed to give him a copy of my consumer report and SSN#.  I refused to give him both and insisted on a refund and he hung up on me.  I called back three more times and the result was the same.  He just kept hanging up on me. I called a fifth time and spoke with Jeremy again.  As I was explaining to him I had not received my refund he hung up on me too.