- Report: #1100430
Report - Rebuttal - Arbitrate
Complaint Review: CHFA
CHFA1 Corporate Dr. Suite 360 Lake Zurich, Illinois USA
CHFA Incompetence at its highest, misuse of funds Lake Zurich Illinois
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I am a new homeowner (6 months) and take pride in this by paying my bills on time. Our mortgage started with Cornerstone and then went to CHFA. I have had numerous issues with CHFA and misuse of checks that have been applied to the wrong accounts.
I have two mortgages, but my second mortgage is only $28.41 yet my house payment of almost $1400 was applied to this mortgage even though that account is on auto draft. I was not receiving statements for my house payment so put two account numbers on my check and on a letter I enclosed with my check. Well rather than using a little common sense they applied the check to the wrong account. Why would I pay over $1000 to an account I only owe $28.41 on and then not pay my mortage? I received a collections call this evening which is how I determined the problem.
I also had issues with checks being cleared and then CHFA calling me to say I hadn't paid even though I had proof from my bank that no check was bounced and all had cleared. It is soon to refinance or I would just to get a different mortage company.
This report was posted on Ripoff Report on 11/18/2013 06:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/CHFA/Lake-Zurich-Illinois-60047/CHFA-Incompetence-at-its-highest-misuse-of-funds-Lake-Zurich-Illinois-1100430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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