• Report: #615052

Complaint Review: chloride domestic water improvement district

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  • Submitted: Thu, June 17, 2010
  • Updated: Fri, April 29, 2011

  • Reported By: brian — chloride Arizona United States of America
chloride domestic water improvement district
4921 payroll st. chloride, Arizona United States of America

chloride domestic water improvement district every self appointed members on the board of directers. when they where removing my water meter without proper notice chloride, Arizona

*General Comment: To the guy who got his water shut off

*UPDATE Employee: Answers to Customer's questions.

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when i seen my meter was being removed on 04/27/10. i walked over to water company and tried to find out why this was happening.there was a closed sighn on the window of the office. there wasnt one day of the week that the office was open at all m/f at anytime.so when i seen a car out frount i knoked and the secratery opened the door. i asked why they where pulltng my meter.she said that i had been sent a disconnect notice. i asked for copy of it she didnt have it .then i asked how much was my bill was it was $299.59. so i gave her a check right then. she tride to call dan to put my meter back in and he wouldnt answere his phone. so she said to let her se what was going on to come back in a few mints. she locked the office door behind me. they didnt even knock on my door to ask me yo turn off my water heater before they pulled it.so when i went back a few mints. latter she wouldnt open the door. until she got off the phone with tom ridgway. than i was told that because i had a well on my property i needed a back flow vavel. i have been good costemer for eight years at the same address. so at this point i asked if they had one piece of airzona state paper work showing they had the right to. never seen anything. then they said it would cost $700.00 for them to install a backflow. i asked if they could check to see if the well was even cross conectied. they wouldnt do that. so i asked what would take to restore my water they said to give them $250.00 deposit on a meter i have payed on for eight years.so i came back with the money. and they still wouldnt do it so i asked if any of them where lic. by the state to even install what they charging me for. no one was. so i said they didnt have the right. and walked out. then i get in the mail a bill for $63.00 on 05/08/10 with a redding date of 05/17/10 and the meter wasnt in the ground it was pulled 04/27/10. so when iasked about that she said that i was paid up until 05/17/10 so why didnt have the servce .and i still have no servce.

This report was posted on Ripoff Report on 06/17/2010 02:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/chloride-domestic-water-improvement-district/chloride-Arizona-86431/chloride-domestic-water-improvement-district-every-self-appointed-members-on-the-board-of-615052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

To the guy who got his water shut off

AUTHOR: Ike - (United States of America)

You must be the chump that lives next to my fiances property.  You get your water shut off for non payment so you decide it's ok to turn her water on at the meter, add a spicket to the pipe suppling water into the house, and help yourself to her water.  Thanks alot DICK HEAD, you ruined the plumbing in her home when it got cold and the pipes froze.  STAY THE FUCK OFF HER PROPERTY.  Have some common sence................................
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#2 UPDATE Employee

Answers to Customer's questions.

AUTHOR: Roxie - (United States of America)

Let's start with the complaint as it is written. On the date in question, the maintenance worker was given a work order by the office staff to pull the meter for non-payment.  The customer in question
did come to the office, and due to circumstances beyond the office staff's control the office was closed. When the customer talked to the office staff they were abussive in their language, thus frightening the staff. The office staff had in the past sent this customer several disconnect notices, this was the most recent. The customer then handed a check For the amount due, and when the office staff took that check to the bank, she was informed by the bank that if the Chloride Domestic Water Improvement District tried to cash this check  it would be returned for insufficient funds. So for all practical purposes the customer had written a bad check. While she was on the phone calling the maintenance worker Dan, the customer made a comment about a well being on their property. ADEQ requires that ALL customers who have an existing well on their property connected or unconnected and are connected to the city water service, has to have a backflow device installed before the meter could be reinstalled. Even the head of ADEQ came out and told the customer the same thing, but the customer would not accept this fact. The customer did however pay in cash the full amount of the $299.59. The cost of CDWID installing a backflow device for the customer runs approximately $400.
To turn on the meter after having been shut off, incurred a $150 turn on fee and a $150 non refundable deposit. To answer the questions on the billing dates in question, there was a glitch in the computer program that has since then been rectified. The office staff could not have been in contact with Tom Ridgway at that time since he was no longer a Board Member and had no say in the problem with this particular customer. The new Chairman of the Board made that decision. 
The customer did ask if we could install the meter temporarily while they had a plumber install their backflow deivce and the plumber wanted to test the water system. The customer was given a document which they acknowledged, that the meter would be locked and when the plumber was ready to test the backflow, they were to contact the office. Any attempts at the removal of the lock would result in the meter being immediately pulled. This has now gone into a criminal case that is pending, involving criminal damage and water theft. Since this case is still pending I cannot comment further on it. Our office staff and maintenance staff both answer to the Board of Directors and there is a chain of command.
We are a small town, which is given to a lot of half truths and gossip. Until this case is settle in a court of law, nothing more can be done for this customer. Yes, as of March 1, 2011 this customer still has no city water but hauls their own.
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