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Report: #1322140

Complaint Review: Choice Home Warranty - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Noel — Houston Texas USA
  • Author Not Confirmed What's this?
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  • Choice Home Warranty Nationwide USA

Choice Home Warranty Failed to fulfill warranty contract EDISON New Jersey

*General Comment: SO?

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I have a contract with this business for 3 and a half years. I filed a complaint like a year ago and it was resolved successfully. Now I am filing a complaint regarding a leaking in my bathroom which has damaged the wall and the floor of one area of my house.

I sent them proof, pictures and an inspection done privately because the person they sent was not qualified and he didn't speak English well.

After filing the complaint they told me that this claim was not covered because the problem I reported, a defective drain connection was NOT properly installed!! I told them that this house is more than 20 years old and this drain has worked properly all this time, that it is a normal occurrence after so many years.

I want them to pay for the fixing of my wall and floor. I got an estimate of $1,100.00 which they say it won't apply because their reasons. Please help.

I have the pictures and the inspection made with the estimate.

They are saying this:

"Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset.  We are committed to providing a positive customer experience and we take all feedback very seriously.  Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.  It may also be found on www.choicehomewarranty.com/useragreement.

 

Upon review of your claim it appears that it has been covered in accordance with section Letter F, Number 11 which states We are not responsible for repairs related to inadequacy, lack of capacity, improper installation, mismatched systems, oversized systems, undersized systems, previous repair or design, manufacturer’s defect, and any modification to the system or appliance. During the leak test that was performed the technician discovered a drain line that had a gap and was not connected to the shower base.

We do regret your frustration; however CHW is in full compliance with the terms and conditions of our policy."

 

 

This report was posted on Ripoff Report on 08/12/2016 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/choice-home-warranty/nationwide/choice-home-warranty-failed-to-fulfill-warranty-contract-edison-new-jersey-1322140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
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#1 General Comment

SO?

AUTHOR: Tyg - (USA)

POSTED: Friday, August 12, 2016

 So what YOU are whining about is the FACT that the warranty YOU have does NOT cover YOUR problem and YOU expect THEM to fix something that IS NOT thier responsibility? Does that about sum up your whinefest?? If they DO NOT cover it, all YOU are doing is putting a bullseye on YOUR back for defamation. If it was something they covered and DID NOT fix per your policy that would be a different story. In THIS instance it is NOT covered and YOU commit defamation against THEM BECAUSE YOU ARE TOO CHEAP TO DO IT YOURSELF!!! Yup!! REAL mature of YOU to bad mouth a INNOCENT party all because YOU are the problem. Hopefully though THEY will see your post and take legal action against YOU for what YOU have willingly posted. The entire web is NOT Facebook and there are real life consequences for posting on a public forum. By doing so YOU show YOUR true nature and THEY get a shot at taking $25,000.00+ away from YOU!!! Insurance DOES NOT cover EVERYTHING!! There are going to be repairs that ARE NOT COVERED by YOUR policy. That DOES NOT make THEM the bad guys in ANY WAY!!!! YOU are just mad that YOU have to pay for what YOU ASSUMED they covered. Your anger is presenting itself as a negative post about how THEY wont pay for YOUR repair. Dont you see how childish and immature this post makes YOU look??

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