- Report: #1147037
Report - Rebuttal - Arbitrate
Complaint Review: Christian Brothers Automotive
Christian Brothers Automotive6207 82nd St. Lubbock, Texas USA
Christian Brothers Automotive Overpriced and deceptive Lubbock Texas
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RIP OFF Artists! Driving from San Antonio to Denver my engine started shuddering when accelerating. We thought it was bad gas but then the oil light came on so we stopped to have it looked at. Christian Brothers had great reviews on Google so we went there. They wanted $2000 to replace the spark plugs and coils stating they were saving me labor costs by replacing the coils while they had everything taken apart. I looked online to find it should cost about $1200 but they politely said no, it really costs $2000. Three hours later, and at the end of the day, they came out and said they could not find the correct coils for my car but they replaced the spark plugs and I had two choices; 1) they could try ot get the coils the next day 2) I could drive it home and get it fixed there. WHAT???? I can drive it? Why didn't they tell me that to begin with? Not knowing I could drive it made me feel I had no choice but to get it fixed for their $2000 quote as I was afraid something terrible would happen to the car if I didn't. Also, they made such a big deal of sving me labor costs by replacing the coils while it was apart, what was the point of them replacing the spark plugs without the coils? I had them remove the spark plugs and put my car back together. They charged me $96 for a diagnostic fee.
When I got home to Denver I had my spark plugs and coils replaced along with a fuel filter and oil filter and it cost me under $1200! At Christian Brothers Automotive they speak very nice and polite, always with a smile, saying things like, "we'll take care of you" and "we'll treat you right" all the while preying on their victims. How ehy have so many good reviews on Google is beyond me.
This report was posted on Ripoff Report on 05/15/2014 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Christian-Brothers-Automotive/Lubbock-Texas-79424/Christian-Brothers-Automotive-Overpriced-and-deceptive-Lubbock-Texas-1147037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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