Beware.... Its hot in the rooms with no air conditioners. All you have is a box fan. Its noisey with the window open. Stay somewhere else for a good nights sleep. I will never stay here again.
We had a very negative experience here. Here's why:
(1) Location / Aesthetics. This is certainly not a "resort and spa" as the sign outside says. It is basically a motel (but with interior hallways) located on a relatively small footprint of parking lot and concrete. There are no grounds to walk, etc. Do not let the narrow-angle pictures on their website let you think it is located in the woods, offers views, etc.
(2) Room Furnishings. The rooms match the grounds. In typical motel style, the room was completely dominated by the bed, with no sitting area, completely spartan WC, etc. Our view was of the hotel next door. There was also a curious shortage of outlets. We had to unplug the clock to charge our laptop.
(3) Climate Control Inadequate. There is no air conditioning. Our room was hot even at night with retained heat from the daytime. We had a stand fan that squeaked when it oscillated. There is also a tiny fan in a light fixture near the window (not at all a ceiling fan), but as far as we could tell it worked only when the lights were on (so couldn't use at night).
(4) Cleanliness Lacking. The 968 Park's commitment to cleanliness is minimal. When we checked in, we were sent to our room. It had not been cleaned! Disgusting. After we checked into our new room, we decided to go to the pool. There were countless dead bugs and specks of tree pollen floating across the entire surface of the pool -- plus several "slicks" of yellow slime that appeared to be sunscreen or tanning oil. Gross. (A hotel employee came out while I was I attempting to skim the pool, saw me and commented on it, but he did not offer to help nor did he ask why I was skimming the pool. I gave up.) The next day, when we returned to our room at 3:30 after having been off the property since 10:30 -- our room had not been cleaned. We called to let the desk know and received a non-apology (it somehow seemed to be our fault for having come back too early to our room). We then had housekeeping calling us up to try to get us out of the room to clean it, because they go home at 5.
(5) Customer Service Not Professional. The staff are not rude, but they are clueless at dealing with customer complaints (and as you can guess from our review, we had some). They offered us a free breakfast delivered to our room as a resolution for the filthy room at check-in issue, but one of the items was inedible and the coffee came without cream or sugar (we were told to go downstairs if we wanted some). Another example is we called to ask if they had towels by the pool, they told us they normally stock them but we would have to go to the front desk if they had run out. Of course, they had run out, so we had to go to the front desk. We got the sense they don't check more than once a day unless asked. As another example, we heard the front desk staffer apologetically tell a customer on the phone (who was calling to complain about the heat / lack of AC) that there was nothing more she could until a manager came back the next day. The staff mean well but they need more training and authority to resolve disputes.
(6) Billing Error. We were charged an *extra* $20 as an alleged rate adjustment at check-out. (Believe me, this was a shock based on our experience!) The front desk told us that it was a "credit" to make our rate lower -- even though it was called a "debit" and showed up in the "charges" (not "credit" column). We had to show her the math on a calculator (showing the total was now $20 higher than before) to get the extra charge removed. The front desk staffer (she said she was the manager) claimed it was the fault of "the computer" which does that "automatically." We didn't need to hear her excuses.
The bottom line is there is nothing special (in a good way) about this property -- and there is a lot that is wrong. We paid an effective rate, with taxes, of $220 a night and it was not ski season. We could have stayed at the local Motel 6 for $85 a night -- and they have A/C. More than $200 a night does not guarantee the Ritz, but it does trigger certain obligations: clean the rooms at checkout and daily thereafter; make sure the pool is not filthy; have managers who can explain the billing system and properly adjust customer issues.