Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1176536

Complaint Review: Cigna - Nationwide

  • Submitted:
  • Updated:
  • Reported By: bellim80 — Brooklyn New York
  • Author Not Confirmed What's this?
  • Why?
  • Cigna Nationwide USA

Cigna waited until last minute to review my request for medication and reviewed my case after an IV port was implanted Nationwide

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

This is a complaint against Cigna my health insurance carrier. I've been diagnosed with chronic neurological Lyme disease and had to have a Hickman IV port implanted for a minimum of 3 months of IV medication.

After I had the port implanted Cigna then flagged my case and then decided to review my case - again this was after the surgery. It took over a week and numerous calls on from me in order to get this straightened out and to get my medication. Due to Cigna the port went unflushed and uncleaned for over a week.

28 days later the doctor prescribed new medication. The Lyme has been undiagnosed, misdiagnosed and mistreated for over 8 years so the traditional 28 day treatment isn't enough.

On 8/28/14 I watched the doctor fax the prescription to Cigna and waited until confirmation that the fax went through before I left. I called Cigna that day or the next day to put them on notice that I need this medication by 9/16/14.

I've called countless times and kept asking Cigna if I can just have my doctor call them to resolve this and was always told no by Cigna. The Cigna case worker and company advocate - each follow up call was the same - we made some phone calls and it's being reviewed.

On Friday afternoon on 9/12/14 Cigna calls me and tells me that now they need the doctor to call them. After countless phone calls and the ineffecincy of all parties involved on Cigna's behalf - they dumped this problem onto me to fix and in the end with only 2 business before my medication is needed they now want me to call my doctor for a peer review of my case.

This could have been resolved had Cigna respected my request to have my doctor call. Instead Cigna dragged their heels, mishandled my case and now I'm not getting my medication in time. My symptoms are getting worse since I'm not on any medication.

I need medication and now thanks to Cigna I'm not getting my medication for 9/16/14. Since the medication is under review - Cigna denied me a nurse and cleaning supplies for the IV port so I had to pay out of pocket for the nurse and cleaning supplies.

This report was posted on Ripoff Report on 09/13/2014 08:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cigna/nationwide/cigna-waited-until-last-minute-to-review-my-request-for-medication-and-reviewed-my-case-a-1176536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now