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Report: #568571

Complaint Review: Cincinnati Bell Wireless - Internet

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  • Reported By: LeslieEBlair — Edgewood Kentucky United States of America
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  • Cincinnati Bell Wireless 201 E 4th St Internet United States of America

Cincinnati Bell Wireless cincinnati Bell Rebate c/o Customer Care Department Runaround Getting REBATEs for buying Blackberry's (6months later...) Internet

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We purchesed 2 new BlackBerry Cell Phones at the Cincinnati Bell Wireless Store Summer of 2009. Salesman said we would each get $100 back for our phones. He copied the receipts for us, the UPC codes, --everything we needed. We mailed them in and when I went to check our status, they never heard of us. So then they told us to fax it in--651-762-9717 fax#, we did that and weeks later recieved a letter statine we were denied. "It has been 12months since you purchased your last phone using the mobile number provided." I am not even sure what that meant--we had not bought any phones besides the new BlackBerrys, so I called the Rebate number--no humans available, only automated voice telling me denied. Went to thier website, no humans available, no contact numbers or emails, status denied. So I called (9-22-09) Cincinnati Bell, after emailing Cincy Bell for a number to reach a human. He emailed me 1-888-391-3925. On Oct 26th, 2009 I spoke with Samantha and her manager, Sydney Ref#43271 she said she would call the Rebate people and put me on hold, she came back and said it was a mistake and I should get my Rebate in 4-6weeks from 10-26-09. I Followed up on 12-22-09 to see the status, and spoke with Andrew 43288#, and he put me on hold and spoke with his manager and she said yes in fact I was getting my Rebate, and it would not be in until Late January/early Feb 2010. So I just called today and they said they dont know anything about the Rebates, to call: 1-866-2355. I called there and spoke with Erin, she said I was denied. She said that a Cincy Bell Rep did call them and she told them we were denied and they did not tell them it was a mistake nor to move it forward. So she said to call Cincy Bell. So I called and asked for a supervisor, Leann took the call, she said she got online for me and the Rebate website said I was denied. I said, "Yes I know, that is why I called you back in August, and again in October, and again in December, Samantha, Sydney, and Andrew all told me I was getting the Rebate and it was a mistake and I sould not be denied. Now may I please speak with Sydney, Smantha or Andrew????" She said, "How about if I just credit you the $200 on your cell phone bill?" I said, "OK Thanks!!!" THE END. Long story short: we never got our rebate. I think its a SCAM.

This report was posted on Ripoff Report on 02/12/2010 11:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cincinnati-bell-wireless/internet/cincinnati-bell-wireless-cincinnati-bell-rebate-co-customer-care-department-runaround-get-568571. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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