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Report: #848270

Complaint Review: Cincinnati Bell Wireless - Internet Ohio

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  • Reported By: fightforight — Cincinnati Ohio United States of America
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  • Cincinnati Bell Wireless Internet, Ohio United States of America

Cincinnati Bell Wireless Overcharge the service that is free Internet, Ohio

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I have been a customer of Cincinnatibell Wireless (CBW) for 2year and 3 months and the servie of CBW is not very good, but is tolerable. Nevertherless,  I am outraged after I transferred my cell phone to other company. The last bill from CBW charged me $44.55 for 0.87Mb data use, which is free with my service package and it never happened to my bill. I contacted customer service many times, the only answer they gave me everytime is that the charge is valid no matter how I explained to them data is free in my service plan. Finally, I sent them my account activation checklist through both email and fax to show that CBW data for free listed on the sheet and contacted customer Rep to waive this fee, I was told they need 24 to 48 hours to solve this issue. Days passed so far, I didn't get any response from CBW. I am very angry with the service, CBW is such an honesty business. When you are not a customer of this business any more, they will bill you a ridiculous charge on the service they promised to be free. CBW customer service is the most terrible servie I have met.

This report was posted on Ripoff Report on 03/03/2012 05:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cincinnati-bell-wireless/internet-ohio-/cincinnati-bell-wireless-overcharge-the-service-that-is-free-internet-ohio-848270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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