Complaint Review: Cincinnati Bell - Cincinnati Ohio
- Cincinnati Bell 221 E. Fourth St. Cincinnati, Ohio U.S.A.
- Phone:
- Web:
- Category: Computer Service & Repair
Cincinnati Bell billed for non-existent account Cincinnati Ohio
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Cincinnati Bell has been billing me for a non-existent account for as long as two years. Apparently CB took over the billing and accounting for another company called eGIX, Inc.
I had a dial-up Internet account with eGiX that was deactivated nearly two years ago, but CB continues to send me bills for an account that doesn't exist...hasn't existed. The amount of the monthly bill is miniscule--52 to 70 cents. I usually ignore it.
Today, July 17, I tried to reach CB's customer service billing department to get them to delete the supposed account. I waited on hold 30+ minutes before giving up, calling the corporate office and finally speaking to someone who tried to help, then disconnected me.
While I waited on-hold, the recorded message said someone would be with me "in one to two minutes." No one ever answered--ever. The one person I did eventually talk to...calling long distance to the corporate office, was in business phone sales, obviously not the right office, but at least someone answered the phone. She told me it's MY problem and I need to resolve it. Not quite. It's an accounting problem between eGIX and CB...again...for an account that doesn't/hasn't existed.
Jpaultv
Mahomet, Illinois
U.S.A.
This report was posted on Ripoff Report on 07/17/2009 08:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cincinnati-bell/cincinnati-ohio-45202/cincinnati-bell-billed-for-non-existent-account-cincinnati-ohio-470687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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