• Report: #1055732

Complaint Review: cindy cut international, inc.

  • Submitted: Sun, June 02, 2013
  • Updated: Fri, May 02, 2014

  • Reported By: ripped off — princess anne Maryland
cindy cut international, inc.
473 turtle back rd. unit B mesquite, Nevada USA
  • Phone: 7023454668 or 1885964247
  • Web:
  • Category: Hair Salons

cindy cut international, inc. she promissed m in 5 weeks i would recieve 2 custom hair units 3 months later recieved units after making two payments she tried to get a third i refused when i did receve units they was nothin like my sample i sent the hair quality was not human very thin i tried calling her to get back my money she said no sorry but she lost money too she took up on herself to order two more so they wouldnt be late and being a new customer and all that she had to take a loss on two more she paid for she got mefor 680.00 for two hairpieces that are non fitting and very ugly and i have sent her several emails and called but no replys and i now have no hair and no money mesquite Nevada

*REBUTTAL Owner of company: The Rest of the Story...

*Consumer Comment: Glad I Didn't Listen To You

*REBUTTAL Owner of company: 30 Years In Business Says It Best

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 i was a first time customer at cindycut hair replacement i found on internet was promised hair in 5 weeks and recieved it  3 months later i made payments of 340.00 two months in a row and stll no hair third month i tol her no more payments till i receive m hair it was e exuse after another finally end of 3 months i recieved two hair pieces that was nothi like i ordered the hair was thin not human at all the unit was not made to fit the sample i doesnt fit at all like it should i called her to disuss sending back hair for a refund she said she couldnt do that that she took upon herself to order two more already ou of her pocket so they wouldnt be late again and now he going to be out of the money which i told her thats on her i told her from beginning i wasnt making her no more payments after two untll i saw the hair to make sure it was right she hung up on me i tried calling and emailing her no response i am very unhappy i lost 680.00 and own two hair units that are no good  cindy lee is very unprofessional and does not stand behind her work but thank god i found express hair his work i excellent and keeps his word


This report was posted on Ripoff Report on 06/02/2013 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/cindy-cut-international-inc/mesquite-Nevada-89027-4960/cindy-cut-international-inc-she-promissed-m-in-5-weeks-i-would-recieve-2-custom-hair-un-1055732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on cindy cut international, inc.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

The Rest of the Story...

AUTHOR: Cindy - ()

There is a time in business life that an upsetting unjustified cruelty is imposed and at first glance threatens your very pride of ownership because of a person's motives in posting their dissatisfactions with your products and or services. If deserved, then shame on you for setting yourself up for the review and the circumstances that you fabricated to deserve a customers steamy complaint. You will sooner or later be found out for your inferior business practices.

It is on the side of legitimate service companies and their products and those that are employed by you that we want to step up and respond to cruelty manifested and notable unjustified Internet posts. It's years of dedication that builds a great following with long standing quality products and services that can be eroded in quick fashion from out of hand, freight train derailment type comments.

With reviews of circumstances it is found to be highly subject to fabrication of untruth's that are very out of proportion to our clearly explained business specifics that have built our success. There is never a promise to deliver a highly custom made hairpiece in a specific amount of time, only an average based on past performance obligations of 8 weeks and never in just five weeks as the complainant claims. Even a custom expedited request to our specialists does little to hurry their professional work.

Our guarantee is to make your custom hair systems exactly to your specifications on the order form or it will be reprocessed at no charge. According to the comments against our quality standards, nothing was right and a demand for a refund was requested. For our business practice protection, as it is in most all custom product and service providers, refunds for custom work is not an option and clearly stated. Consumers are aware that custom orders require extensive labor and if made to specifications, their craftsman are owed their livelihood payments for their labor.

The human hair replaced by a synthetic hair comment just undermines any responsibility of this post completely but we will address it simply by revealing a simple test that you can responsibly perform on your own hair system in case you have your suspicions. Human hair burns when ignited and smells awful and in life, most experience that smell. Synthetic hair simply melts. In our business, synthetic costs the same, what would be our gain in using inferior when superior is our claim to our quality success.

Further suspicions to a proposed accusation of not standing behind our work and then recommending another hair replacement company reeks of a possible advertising ploy for perpetual long term inducements that may not be closely scrutinized by the well intentioned company that owns the sight.  

We caution that you do not fall victim of such practices and let us earn your business and respect.  With pride I counter post, Cindy. Get our Free Education Packet here - cindycut.com/be-our-client/free-client-packet.aspx 

Respond to this report!
What's this?

#2 Consumer Comment

Glad I Didn't Listen To You

AUTHOR: Sophia - ()

Sounds like miscommunication problems to me. I too have special hair loss needs that lead me to Cindycut and I can say this; Getting to speak to the owner, Cindy, who is not only a knowledgable Stylist but a Certified Instructor is the BEST thing that could have happened for me. She always has my best interests at heart and knows what she's doing when it comes to making my custom hairpieces. What a rare find, I won't go anywhere else.

Respond to this report!
What's this?

#3 REBUTTAL Owner of company

30 Years In Business Says It Best

AUTHOR: Cindycut - ()

 Unfortunately no business can please everyone all of the time, however, for this negative report we have thousands of very happy clients, both wearers and Stylists. We wouldn't have been in business for 30 years if this were not the case. See dozens of testimonial reviews at http://www.cindycut.com/be-our-client/real-testimonials.aspx and be rest assured.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X