ED Magedson – Founder
Cinemacar Leasing-Guy Carnazza45 Old Hook Road Westwood, New Jersey USA
Cinemacar Leasing-Guy Carnazza inappropriate customer service and carelessness, lack of seriousness when negotiating and complete absence of consideration Westwood New Jersey
I was bidding on a vehicle through EBay from this seller. Once the auction was over, the reserve price was not met, so I called Mr. Guy Carnazza, who owns the business and has listed his cell phone on the EBay listing, to speak to him about negotiating a price for the vehicle. I do not reside in the U.S., so I tell Mr. Carnazza that myself and business partner will travel to the U.S. to get the vehicle ourselves, he says that his reserve price on EBay was 25,000 USD and that since my bid was 21,000, we could "meet halfway". I said I would call back, spoke to my associate and called Mr. Carnazza within 20 minutes. He picks up the phone, tells me to wait and somebody else picks up the phone, the other person tells me his name is John, that he is "Guy's brother" and that they will not sell the vehicle for less than 28,000 USD. I call my associate and tell him to call the dealership himself, when he calls he says that Mr. Carnazza had understood I was talking about some other vehicle but that the vehicle I was talking about (2008 black Ford Expedition Stretch SUV) was 35,000 but that they could go as low as 28,000. He agrees that we will be visiting the dealership on Wednesday morning (Jul 10th), bought two airline tickets from Santo Domingo to Newark (about 1,000 USD) and showed up at the dealership as agreed. When we arrived, Mr. Carnazza was jumpstarting the vehicle, and he didn't exchange a word with us, and went back into his office without notice. He started the car and had someone drive it somewhere, supposedly to put gas in it. After several minutes, with both of us standing outside, we went into the office and tried to speak to Mr. Carnazza who was acting as if there was nobody there. When we told him that we felt that they had problems with their customer service, all he said was "you don’t have to buy from the car if you don’t want to". Needless to say, we said thank you and left without completing the transaction.
Although my associate and myself spent over $2,000 to fly up to Newark and then fly back down to Miami, where we were supposed to drive the purchased vehicle, our intention is to leave a record of the poor customer service and warn prospective vehicle purchasers of this business's owner inappropriate customer service and carelessness, lack of seriousness when negotiating and complete absence of consideration given the fact that we actually flew from another country to be treated like we were asking for a favor.
This report was posted on Ripoff Report on 07/18/2013 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cinemacar-Leasing-Guy-Carnazza/Westwood-New-Jersey-07675/Cinemacar-Leasing-Guy-Carnazza-inappropriate-customer-service-and-carelessness-lack-of-s-1068015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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