Complaint Review: Circuit City - Shreveport Louisiana
- Circuit City 7091 Youree Drive Shreveport, Louisiana U.S.A.
- Phone: 318-798-9299
- Web:
- Category: Audio & Electronic Retail Stores
Circuit City lack of service, ignores complaints, ripoff Shreveport Louisiana
* : I don't think this post is relevant anymore.
*UPDATE Employee: pointless post
*UPDATE Employee: What did you expect.
*UPDATE Employee: What did you expect.
*Author of original report: Samsung Fails to Respond
*UPDATE Employee: Who is your problem with?
*Consumer Comment: Timeframe
*Consumer Comment: Timeframe
*Consumer Comment: The service person got sick???
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
On Oct. 16th I bought a model TX-P3264W Serial Number 39ZXC51555D Samsung High Definition TV from Circuit City in Shreveport, LA. On Jan. 13th it blew up, I mean literally made a noise like a gunshot and then went dead. I called Circuit City in Shreveport, they gave me their toll free service number. I set up an appointment for a service call. The soonest they could get a technician to my home was Friday morning January 27th. (2 weeks!).
I received a service confirmation number G 711 7854. On Jan. 27th at 9:30 AM I called once again to confirm that someone would be out to service my TV that morning. I was told yes by a circuit city operator. She said she had spoken to the service rep and then gave me a service number 4559023.
Later in the day I was called and the appointment was cancelled due to the service rep being off sick. I was told that the quickest time frame for a service rep was going to be Feb. 3rd (next Friday). Now we are into 3 weeks to have someone service my TV.
I asked the service operator if there was someone else I could speak with, since I was already home today and didn't want to miss another day of work. She said no. 3-weeks to get a warranty covered TV serviced is ridiculous!
I called the store where I bought the TV and spoke to the Circuit City TV Manager. He told me that there was nothing he could do since I failed to purchase the Circuit City Extended Warranty.
So I called Samsung's Service Department. Samsung's service representative attempted to set up an appointment for service and told me that I should received a call back to confirm the appointment within 4 to 5 hours.
I waited until the next day and called Samsung again. This time I was told it would take 24 to 48 hours before I get a call back to confirm the appointment, so I shouldn't expect a call back before Tuesday morning. I called on Friday afternoon .... Tuesday morning is way over 72 hours, just to get a call back.
I have now missed a day of work and no telling how many other days I will have to take off and this issue is still unresolved. I mean I still don't even have a service date!
If I ran my business this way .... well there just wouldn't be any business.
Have you seen the bank commercial on TV where the banker tells the young lady .... "All we can do is take your money"? Well .... that's pretty much all Circuit City can do.
Since I really have no recourse in this matter, and as it is now the TV is worthless here is what I propose to do. On Tuesday morning I will back my truck up to the front doors of Circuit City in Shreveport, LA and I am going to literally throw the TV out of the truck onto the sidewalk right in front of their front doors.
Ray
Shreveport, Louisiana
U.S.A.
This report was posted on Ripoff Report on 01/28/2006 10:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/circuit-city/shreveport-louisiana-71105/circuit-city-lack-of-service-ignores-complaints-ripoff-shreveport-louisiana-173673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#9
I don't think this post is relevant anymore.
AUTHOR: Jacqueline - (USA)
SUBMITTED: Saturday, September 12, 2009
Circuit City no longer exists, and everyone I know always thought they sucked compared to the other places in town. When a company has to move literally across the street and down a bit just to attract customers (remember when they moved from right next to Tinseltown to across from Best Buy?), it's time to close the doors.
#8 UPDATE Employee
pointless post
AUTHOR: Larry - (U.S.A.)
SUBMITTED: Sunday, August 13, 2006
Your post is absolutely pointless. Why are you posting it here? Your problem is obviously with Samsung, not with Circuit City. You didnt want CCity's warrenty, so you chose to deal with samsung. Write a rip off report about samsung, and grow up! :)
#7 UPDATE Employee
What did you expect.
AUTHOR: Chad - (U.S.A.)
SUBMITTED: Tuesday, July 04, 2006
I work at the Circuit City mentioned above and yes if you do not purchase a Proteciton Plan from us then you have 14 days through us. On the 15 day if something happens to your product we will do nothing except give you the number to the manufacturer. Thats why we offer the plan. Honestly I understand not buying a plan on a camera maybe or a mp3 player, but its not very smart when you spend that kind of money on a television not to protect it properly.
#6 UPDATE Employee
What did you expect.
AUTHOR: Chad - (U.S.A.)
SUBMITTED: Tuesday, July 04, 2006
I work at the Circuit City mentioned above and yes if you do not purchase a Proteciton Plan from us then you have 14 days through us. On the 15 day if something happens to your product we will do nothing except give you the number to the manufacturer. Thats why we offer the plan. Honestly I understand not buying a plan on a camera maybe or a mp3 player, but its not very smart when you spend that kind of money on a television not to protect it properly.
#5 Author of original report
Samsung Fails to Respond
AUTHOR: Ray - (U.S.A.)
SUBMITTED: Saturday, March 04, 2006
March 4th,
After finally being told by Circuit City that they would not honor the Samsung Mfg. Warranty since I did not purchase Circuit City's extended warranty, I called Samsung. I have called Samsung twice a week since Jan. 27th. Each time I am told that someone would get back to me within 72 hours.
I have yet to receive the first phone call from Samsung. They always take my information, they are always polite, they always say the same thing with the same results.
#4 UPDATE Employee
Who is your problem with?
AUTHOR: OMeSSiaHo - (U.S.A.)
SUBMITTED: Wednesday, February 01, 2006
I am confused here. Who is your problem with? It seems like Samsung is the company to be pissed at. Have you even contacted CC? What is the point of your post?!
#3 Consumer Comment
Timeframe
AUTHOR: Sandi - (U.S.A.)
SUBMITTED: Sunday, January 29, 2006
You wrote - "This time I was told it would take 24 to 48 hours before I get a call back to confirm the appointment, so I shouldn't expect a call back before Tuesday morning. I called on Friday afternoon .... Tuesday morning is way over 72 hours, just to get a call back."
They were most likely referring to business days, so if you called on Friday afternoon, then 24 hours would be Monday afternoon, and then Tuesday afternoon would be 48 hours.
#2 Consumer Comment
Timeframe
AUTHOR: Sandi - (U.S.A.)
SUBMITTED: Sunday, January 29, 2006
You wrote - "This time I was told it would take 24 to 48 hours before I get a call back to confirm the appointment, so I shouldn't expect a call back before Tuesday morning. I called on Friday afternoon .... Tuesday morning is way over 72 hours, just to get a call back."
They were most likely referring to business days, so if you called on Friday afternoon, then 24 hours would be Monday afternoon, and then Tuesday afternoon would be 48 hours.
#1 Consumer Comment
The service person got sick???
AUTHOR: Leticia - (U.S.A.)
SUBMITTED: Sunday, January 29, 2006
How dare they get sick when you need your TV fixed now!!!!!
OMG! I've been 3 weeks without my big TV, that I paid alot of money for.
Advertisers above have met our
strict standards for business conduct.