- Report: #371135
Report - Rebuttal - Arbitrate
Complaint Review: Citi Residential Lending, Inc.
Citi Residential Lending, Inc.P.O. Box 11000 Santa Ana, California U.S.A.
Citi Residential Lending, Inc. bad business practice Santa Ana California
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A month later we recieved a letter stating we were behind, i called ou case manager and was assured that we were not and that they were adjusting the account. In December of 06 we accidentaly made two payments to the account one on the 17th and another on the 29th.
I called our case manager again but she was no longer with the company another representitive verified the two payments and checked the account status and instructed us that it would be applied to the January 2007 payment.
In February we made our payment on time but the check was sent back, I called no less than 9 times and received a recording that an account representitive names Tim would call us within 72 hours. He never did. We continued to call with the same results. We made March 2007 payment with the same results it was sent back as well as April 2007.
It wasn't until June of 2007 did we finally get in touch with a person who told us we breached our contract adn we would have to sign a new forebearance agreement. Meanwhile our credit, the additional fees, and the interest has sky-rocketed. I hired an attorney but all the bank negates any and all conversations and committments that they made to us.
This report was posted on Ripoff Report on 09/09/2008 07:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citi-Residential-Lending-Inc/Santa-Ana-California-92711-1000/Citi-Residential-Lending-Inc-bad-business-practice-Santa-Ana-California-371135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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