- Report: #1107878
Report - Rebuttal - Arbitrate
Complaint Review: citibank of san antonio texas
citibank of san antonio texas1001 nw loop 410 san antonio, Texas USA
Citibank of san Antonio,tx location is 1000 nw loop 410 san antonio Texas
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I went into citibank to open a checking account to have my checks set up for direct deposit. As the bank rep ran a check on me. She stated that there was a fraud alert placed on my record with check systems. She confered with the bank manager if I provided proof of an identiy theft I had filed a year before if that would be ok to open the account. He stated that it would be ok to open the account with the proof of the idenity theft infromation affidavit. I brought the information back to that bracnh as requested and the account was opend. Three days later. I called the automated system to check my account balance only to find out that the same branch that opended my account had place a block on my account. When I called the branch manager to ask why my account had been blocked. The same manager who ok the account had placed a block on the account. But he stated that the other department that reviews acccounts like mines did not accept the idenity theft paper work that was included with openining the account. So I was told to withdraw the remaining balance and the other review department was closing the account. Well. That was a LIE!!!!! After withdrawing my money. I recieved an email from citibank stating that my account was not overdrawn by 3.64 and that that was the reason for the block being on my account. I asked if the account was about to be closed. I was told NO!!! There where no notes of any kind indicating that the account had been block because it was in the process of being closed. So after paying the negative balance and ordering a new debit card. That same branch placed a new block on my account
This report was posted on Ripoff Report on 12/18/2013 12:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/citibank-of-san-antonio-texas/san-antonio-Texas-78201/Citibank-of-san-Antoniotx-location-is-1000-nw-loop-410nbsp-san-antonio-Texas-1107878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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