• Report: #1092195

Complaint Review: CitiBank

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  • Submitted: Tue, October 15, 2013
  • Updated: Thu, October 31, 2013

  • Reported By: Scammed Sears Customer — Fox Lake Illinois
CitiBank
701 E 60th St N Sioux Falls, South Dakota USA

CitiBank Sears Credit Sears Credit Card Zero Percent Ripoff Sioux Falls South Dakota

*REBUTTAL Owner of company: CitiBank Sears Credit Sears Credit Card Zero Percent Ripoff Sioux Falls South Dakota

*Consumer Comment: comment

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I had a flood in my house and had to replace appliances at Sears.  I was told that Sears Mastercard offered a zero percent sale for one year and then I would be charged the Standard interest Rate after that.  Big Surprise!!!   I was charged 29.6 per cent interest on the entire balance from day one!  I understand being charge 12 per cent which was my regular rate for the time but 29.7 per cent is a RIPOFF!  When I asked the Searsd associate later on about vthis they had no idea it was that high!  Consumers need to be warned about this ripoff! Then Sears Credit (CitiBank) had the nerve to send me a letter stating I should shop at Sears. You know what?  I will not be shopping Sears anymore!  Citibank took all of the money I had earmarked for future Sears purchases!  

 


This report was posted on Ripoff Report on 10/15/2013 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/CitiBank/Sioux-Falls-South-Dakota-57104-0493/CitiBank-Sears-Credit-Sears-Credit-Card-Zero-Percent-Ripoff-Sioux-Falls-South-Dakota-1092195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

CitiBank Sears Credit Sears Credit Card Zero Percent Ripoff Sioux Falls South Dakota

AUTHOR: Sears Cares - ()

Hi Scammed Sears Customer,

We're truly sorry for the frustration and confusion over your Sears account. We can help put you in touch with a supervisor with CitiBank if you'd like. Please understand that our stores do not outline the credit rules and guidelines and may not have even been aware of the account details. My name is Brian and I am a member of the Sears Cares Social Media Support team.  If you’d like our assistance with CitiBank, who handles all of Sears’ credit and financial matters, please send the following information – contact #, screen name (scammedsearscustomer), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for the difficulties and we hope to talk to you soon.

 Thank you,

 Brian L.

Social Media Moderator

Sears Social Media Support

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#2 Consumer Comment

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AUTHOR: Jeanski - ()

This is pretty standard among credit card offers. You should have paid attention to the line that says "0% interest if balance is paid in full within one year".

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