- Report: #1073300
Report - Rebuttal - Arbitrate
Complaint Review: CitiMortgage INC
CitiMortgage INC1000 Technology Drive O'Fallon, Missouri USA
CitiMortgage INC Was promise Modification then told i had to get signature from abusive ex husband or i would be dropped O'Fallon Missouri
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I was told by CitiMortgage that i quilified for modification on my mortgage, the first conversation we had was about my situation and the fact that my ex husband's name was still on the loan itself but that he and i were divorced almost ten years now and he also signed a quit claim deed on my property and relinquished all his rights to the property in the divorce. I tried many times unsuccessfully to have his name removed from loan
I was told by Ms Lara at CitiMortgage that was fine i just needed to send in divorce papers and quit claim deed and that as long as one person listed on mortgage was filing for modification, and her exact words were and that person is you we can do modification.
Month after month i was told to fax and re- fax information, i have to drive to my local library to send fax and i sent so many over these past months that the Librarian now calls me by my first name when i walk in the door.
Just recently I was told by Citimortgage that unless i can have my ex-husband sign a hardship affidavit i do not quilify for modification, i don't understand why they told me in the beginning i could get modification without his signature and then change the rules mid-stream. they know that the relationship between me and my ex-husband was an abusive one and it would be dangerous for me to contact him for any reason, and also for my son who is disabled yet they continue to ask me to do so. I was told that maybe he would sign because it affects his credit, but as i explained to them many times, he cannot be contacted, but yet they continue to give me reasons why it would be ok to contact him
I talked with someone in the exceleration department today. i'm not sure what that is exactly, but he said my ex-husband may be concerned about this on his credit so i should think about that and maybe he might want to sign. I ask him if i were to contact my abusive ex-husband and he agreed to sign, then he killed me, could my family then sue his company for recommending this, his only comment was "I'm not answering that question". I also ask why i was told before that i didn't need his signature and he said because the rules changed recently
Not only did CitiMortgage let me down on the promise of a modification but now they are telling me i do not quilify for a repayment plan or deferrment, so i have to catch up all payments before the end of August or they will begin forclosure.
This report was posted on Ripoff Report on 08/05/2013 04:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/CitiMortgage-INC/OFallon-Missouri-63368/CitiMortgage-INC-Was-promise-Modification-then-told-i-had-to-get-signature-from-abusive-e-1073300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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