• Report: #1006955

Complaint Review: Citizens Bank

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  • Submitted: Thu, January 31, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: JREmily — Boston Massachusetts United States of America
Citizens Bank
Main st. Hudson, Massachusetts United States of America

Citizens Bank Stay way from Financing/Refinancing Nightmare Hudson, Massachusetts

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My husband and I are middle aged citizens and we're trying to refinance our home with my husband working full time and me as a part tine worker were offered by Citizens bank a refinancing option to our current home. Since we maintained accounts with Citizens bank, we trusted their offer and began the loan processing in July, 2012. I've to let the world know that, It was nothing but a nightmare process and now after six months, still they didn't close the loan and we lost the deposit $450.00. Citizens bank's loan dept literally taken us for a ride.

We've submitted all the long list of documents within two weeks of the initial processing. Then started following up...2,4,6,8,12 weeks passed by...After 4 months they started asking the same documents we've submiited earlier...We're helpless and the worst part about this was, there was no explanation from the Citizens bank side, why it took so long for responding and queries and what they were doing with our files...For them, the customer satisfaction has no value in it.

  We did not understand how such a huge mistake could have happened. Almost six months later they started requesting the same documents and other list of verification again...we kept on requesting them really humbly to stop this processing fiasco and refund our hard earned $450.00. The Citizens bank simply replied NO...We lost our deposit money as well as 4+ months of reduced monthly mortgage payment. The Citizens bank dragged us to this nightmare went with no remorse or apology. It's hard to imagine such bank can do to the long standing customers. If you are considering Refinancing/Financing loan with Citizen Mortgage, our humble request to run away from them and don't ended up a prey like us. Please stay away from them for loan purposes.
 

This report was posted on Ripoff Report on 01/31/2013 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Citizens-Bank/Hudson-Massachusetts-/Citizens-Bank-Stay-way-from-FinancingRefinancing-Nightmare-Hudson-Massachusetts-1006955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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