- Report: #1044828
Report - Rebuttal - Arbitrate
Complaint Review: Citizens Bank
Citizens BankRte.134 Patriot Square Plaza South Dennis, MA W.Yarmouth, Massachusetts United States of America
Citizens Bank Free green checking isn't free W.Yarmouth , Massachusetts
*Consumer Comment: You failed to reconcile
*Consumer Comment: comment
*General Comment: Some possibilities to consider...
*Author of original report: No total account balance on statements
*Consumer Comment: You were not 'meticulous'
*Author of original report: NO
*Consumer Suggestion: I don't think so...
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A few months ago, we noticed our balances kept being off from what our checkbook register said, so we decided to get printouts from them all of the transactions made going back at least six months. (We were short over $400.00) so we could compare their figures with ours to see if maybe we had forgotten something or where the mistakes were being made.
After careful speculation, we noticed each time one of my pay checks was deposited they shorted us $40.00 here, $20.00 there, $70.00, etc. Granted, whenever we were short on cash we would usually take up to
$60.00 tops at a time, but it was put in the register, or deducted from the amount of the deposit prior to the transaction.
We highlighted each time this was done and compared it with our figures asking where our money was. Of course since they never gave us printouts or receipts, and if they did they had a bunch of xxxx printed out and only the amount deposited, almost never the total available balance unless we requested it. So basically they told us since we don't have any of the receipts, there is nothing they can do! We closed our account immediately. Don't bank with these people, they're just as shady as every other bank that screws customers out of their hard earned money!
This report was posted on Ripoff Report on 04/20/2013 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citizens-Bank/WYarmouth-Massachusetts-/Citizens-Bank-Free-green-checking-isnt-free-WYarmouth-Massachusetts-1044828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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