- Report: #974306
Report - Rebuttal - Arbitrate
Complaint Review: Citizens Insurance Company
Citizens Insurance Company645 W Grand River Ave Howell, Michigan United States of America
Citizens Insurance Company Hanover Insurance Unfair Consumer Fees When Policy Expires/Cancelled Howell, Michigan
*Consumer Suggestion: 'automatic termination'
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I pay my insurance policy up front at the beginning of term in full. When I transferred to esurance several days before my policy ended with Citizens, I expected no issues. About a week after I switched I got an unspecified bill from Citizens, stating I owed $103.43. Thinking it was their typical billing disaster error of later years which I have pleanty of past hassle and experience, I let it go. 2 weeks later I got another bill from them and a threat to send this bill to a collector.
At this time I wrote Citizens a lengthly letter and explained I was with a new insurance agency and as I received no goods or services from them, there is no money owed. Another week goes by after sending this letter to them and I get a letter from a collection agency two days ago saying they have been retained by Citizens to collect 103.43.
I called the collection agency and they explain to me, this is not an insurance BILL, but rather a cancellation FEE! And for what, I ask? I am being peanlized for Citizens piss-poor rates, poor company service and when I decide to switch, they do a last minute cash-grab with some bogus extortion fee not related to any good or service provided. What a perfect way to line the pockets of their executives.
Listen up, Citizens. I will not stand down. Most people to this point pay your silly little fee and walk away angry. Your plan is genious - no one will argue long over $100, or will they? I am not going away, I am not backing down and you should be ashamed of yourself for what you are doing. I have filed a complaint with the Michigan insurance regulatory board, I have written my state Senator regarding unfair predatory cancellation fees by you and companies like you and I plan on contacting a well known law attorney in the next few days. How much DOES it actually cost to hit the DELETE button on a computer? Maybe we'll all find out real soon. But I am betting it is no where near $100.
This report was posted on Ripoff Report on 11/27/2012 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citizens-Insurance-Company/Howell-Michigan-48843/Citizens-Insurance-Company-Hanover-Insurance-Unfair-Consumer-Fees-When-Policy-ExpiresCanc-974306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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