- Report: #1114117
Report - Rebuttal - Arbitrate
Complaint Review: City Title Loan DBA City Loan
City Title Loan DBA City Loan3431 Cherry Ave. Long Beach , California USA
City Title Loan DBA City Loan repossessed my vehicle and sold it at auction less then 30 days after I received the loan! Long Beach California
*Author of original report: I could never get a copy of my contract
*Consumer Comment: What does your loan agreement say?
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I went to this company for a title loan. I received $2500. A week after I got my loan my mother passed away and I was grief stricken. I contacted City Loan on a Tuesday to get my payment information because my loan documents they sent me via email was blacked out and I couldn't read it. I spoke to a supervisor and he gave me the moneygram information and I was to send my payment in on Friday. On Thursday, 2 days later, at 3am, my vehicle was repossessed from driveway. When I called the supervisor and asked why my vehicle was taken he told me because I was suppose to talk to "Walter". I was never told this when I spoke to him.
I contacted this Walter and he pretty much laughed at me. I asked to speak to his supervisor. I was told by this supervisor that my vehicle was taken because it was 30 days late and I hadn't established a payment history with them. I told him my mother passed away and I was focused on laying her to rest. He asked when she passed, I told him and he responded "I have never heard of laying someone to rest take a week". I couldn't believe he said that. This company is ignorent and unprofessional. The amount they wanted so I could get my vehicle back was much more then I could afford.
I filed a complaint aganist them with the Attorney Generals Office and it was referred to the California Department of Business Oversight, the department which licenses' this company. A copy of my complaint was sent to City Loan and they were asked to respond to the DBO and to me. 6 weeks went by and City Loan had not responed to my complaintl. The DBO told me they would send them a reminder notice and give them another 5 days. They finally responded to the DBO but not to me as they were told to do by the DBO. I'm already at a disadvantage and yet they were given additional time to respond.
I am not waiting on the DBO to make a determination. I am willing and able to appeal the decision if it is not found in my favor. I have done title loans in the past. not with this company, and I know how they work and what to expect but I never expected anything like this. I hope a class action law suit if filed against this company. The should not be in this business. They are liars and thiefs.
Everything I have said in this complaint is true and correct.
This report was posted on Ripoff Report on 01/09/2014 03:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/City-Title-Loan-DBA-City-Loan-/Long-Beach-California-90807/City-Title-Loan-DBA-City-Loan-repossessed-my-vehicle-and-sold-it-at-auction-less-then-30-1114117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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