• Report: #1134138

Complaint Review: Clean Edison Energy Auditing Course

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  • Submitted: Thu, March 27, 2014
  • Updated: Thu, March 27, 2014

  • Reported By: Dr Adam S — San Diego California
Clean Edison Energy Auditing Course
San Diego, California USA

Clean Edison Energy Auditing Course Scam Scam, no contact, ignored calls and emails San Diego California

*Author of original report: Issue Resolved

*Author of original report: Issue Resolved

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I signed up to take the energy auditing course online when promised that I could go through the online modules and easily learn the material and then set up a one day in service training on ground followed by the certification test.  Of course I was told this could all be done in my home city of San Diego with no problems.  Sounded great so I signed up, paid $2500, and was sent my modules.  I was then told to login to make sure I had access which I did only to realize their LMS looked like a third grader put it together.  Was very unprofessional and clunky.  I did download the course "book" and found the information to not be up to my standard.  Still i thought I might give it a chance and being online it could be done in my own time.  I knew I coudl not get to it for another month so I was not too worried but when I went to schedule my on ground class I was told they didn't do that in San Diego.  WHAT??  This is what I was promised.  I told them I wanted a refund and they said no because I had already gone into the class for 15 minutes (which I did because they told me I had to to verify access) and thus no refund could be given.  Great scam there right.  So then I tried getting in touch with a manager, turns out there are only like 4 or 5 people at this whole company and they just transferred me back and foth between people.  Finally, someone said they would speak with the CEO and see what they could do and get back to me in 2 days.  Surprise, surprise I never heard back from anyone, had the next 10 emails ignored, had the next 10 phone calls ignored and now can get no response from anyone.  Additionally, I was sent not 1 but 2 certificates of completion which is odd since I never even started the course (so unethical).  I was told over the phone by 2 people that that was just an error and by another individual that they auto send them out after one month assuming people complete the course.  Thus, someone in there was lieing yet again.  As of now I can get nobody on the phone, can get no refund, and am not being offered the course.  They would be glad to set it up in a month or so in another city nearly 3 hours away and I would have to stay in a hotel at my own expense.  Stay away from this company, so unethical and clearly a scam.  And to give you an idea that I know what I am talking about, I am the program chair of environmental science for a large online university and thus know exactly how online education should work and this is not it.


This report was posted on Ripoff Report on 03/27/2014 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Clean-Edison-Energy-Auditing-Course/San-Diego-California-92037/Clean-Edison-Energy-Auditing-Course-Scam-Scam-no-contact-ignored-calls-and-emails-San-D-1134138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Issue Resolved

AUTHOR: Dr Adam S - ()

Since the posting of this complaint the issue has been resolved.  Apparently, my poor experience was due to one bad employee who is no longer with the organization.  His replacement has been very helpful and was quick to respond to my communications and to provide a refund for the services.

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#2 Author of original report

Issue Resolved

AUTHOR: Dr Adam S - ()

Since this report was filed the issue was resolved.  I was offered a partial refund and apparently my poor experience was due to one bad employee who is no longer with the organization.  His replacement was quick to respond and provided me with the refund promptly.

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