Cleanwhites DazzleSmile Breach of Contract...MUST READ!!! If you fell for this too, READ ON! Miami, Florida

Thanks for such an exhaustive report. I have a report filed on 12-10-09 around 7:45 AM.I was lucky to find out about it before Cleanwhites charged my card. Didn't find out about Denta White Kits which I believe is in cahoots with Cleanwhites because they were the dynamic duo on cathys blog.

Good old soccer mom advertisement. She really got to me and being from the same city was the one two punch for me. I cancled my credit card and already have the 92.37 charged from Denta White Kits under investigation I'm with PNC Bank and this happened to me before and all I had to do was fill out a few forms and that was that. People worry about way too much like you said.PNC don't take no bull!

I will take your advice and put it in an envelope and thats it. My bank told me if it costs you one penny to send it back don't. I don't know if thats sound advice or not.

Thanks again for your report. Its people like you who take the time, for me made all the difference in the world with any anxiety issues I might have had. The fact that Cleanwhites sends this stuff thats supposed to be sterile in unsealed bags is what I,m taking to the health department and I will update my report with that info. I can't believe noone has noticed that. Thats against the law and I think I need a lawyer to sue?  PO"D 

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Falon Taylor...Tammy Lance...Bugs Bunny...Elvis Presley...Porky Pig...Jim Shoes... Ben Dover...Gomer Pyle...Barney Fife, and whoever else...

These canned responses are a waste of space, laughable, and as fraudulent as the entire Cleanwhites/DazzleSmile/Healthcleans scam artist nest in Cypress is.  Pure garbage, written by someone who either can't get a real job or has decided to live by ripping people off.

Why don't you just give it up and get a real job?  Everyone's on to your scam, do us all a favor and drop dead...or sit and wait for the Feds to come get you.  

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Two things happened today (October 24)  I received both the Cleanwhites "free" trial and the DazleSmile "free" trial in the US mail.  They are using "UPS Mail Innovations" for shipment, which I gather is a delivery service contracted from UPS by the post office.  I also contacted my credit card company (Bank of America) and had a good long conversation with them.  More on that below, see "Offshore Company"

The DazzleSmile sample came with a bunch of garbage advertisements promoting the product, but no instructions or additional terms and conditions as to how to return the product.  There was also no information in the package as to when my 14-day "free" trial was supposed to end.

The return address on the shipping label is:

DazzleSmile, 22100 E 26th Avenue #100, Aurora, Colorado 80019

The Cleanwhites shipment came with an "Order Receipt" in the box.  The return address on the label is:  Cleanwhites, 300 NE 62nd Street, Miami, Florida 33138.  I ordered the sample on October 19, it arrived on October 24th.  The first line of the Order Receipt says "Your 14-day Risk-Free Trial Ends on 11/02/2009". 

It also says: Order Date: October 19, 2009....Shipped Via:  USPS First Class Mail 

So, If they don't have the product back by November 2nd, they're going to charge my credit card $79.95.  That's 9 days from the day I recieved the trial product, not 14, and  proof that they start the 14-day trial as soon as you place your order.  For me to return the product by 11/2, based on the time it took to get here I would have to ship it back on Oct. 28th, 4 days from now.  Their terms and conditions promise a 14-day trial.  All I get is a 4-day trial.  This is a material breach of contract.  But, it gets worse.  The following is the "Risk-Free Trial Return Policy" at the bottom of the Order Receipt:

1. If you qualify for a return, you must obtain a UPS shipping label by calling Customer Service or by accessing your account online before your trial expiration date.  Click the customer service link, log in, and follow the steps to cancel.

2.  We cannot process or refund packages marked "Return to Sender" or "Refused".

3.  All sales after the Risk-Free Trial period are final and 100% non-refundable.

I called and canceled on October 20, and was told I would receive the UPS label by e-mail.  Never happened.  Not only are they trying to force me to use their label, when they send you the label, they charge you $6.99 as a "return shipping fee."  I didn't get the label because when they tried to charge my credit card the $6.99, they found I had closed the card.

Cleanwhites started the 14-day clock the instant I placed my order, resulting in an instant breach of contract.  Basically, at that second, that contract no longer existed.  They shipped the product on October 20.  Therefore, the shipment was unsolicited by virtue of no contract being in place.  The law says any unsolicited merchandise that arrives in my mailbox is mine to keep, free of charge.  So, I'm keeping it.  Maybe it will actually work and my teeth won't be yellow anymore.

OFFSHORE COMPANY

I spoke with my card company, Bank of America, today about this scam for a good half hour.  As soon as I mentioned "Cleanwhites and DazzleSmile" they rep said he knew exactly what I was talking about.  BofA, at least, is on to their game.  The rep said the best possible thing to do is cancel the card (which I already did).  He mentioned another company name involved in a scam just like this, "Oxyberry".  He also advised me that they are setting up "disputed charges" against Cleanwhites and DazzleSmile instantly for anyone who asks for them after getting stung, and that customers who do will obviously not be responsible for the charges.  He also assured me that since I cancelled the card, there is absolutely no way these crooks can get any more of my money through my BofA card.

This is not a testimonial for Bank of America, we watch them like hawks in everything they do with our account for good reason.  Rather, I'm relating this to show people that have signed up for this scam using a credit card, how easy it is to get out of the situation.

Notify your credit card companies, and take the time to tell them exactly why you are cancelling your card.    

He checked the two shipping charge transactions.  Although they are supposedly different companies, both Merchant ID's are listed with them as "Healthcleans, Cypress".  These are not American companies, regardless of the Miami and Colorado return addresses - the money all goes to "Healthcleans" in Cypress.  That's where the criminals are based, to avoid the reach of American law.

I'll post more if anything else significant takes place.  Sure hope these criminals are caught and shot, at least.

I realize my inital report is long, but it's that way because I wanted to make sure I included everything.  But reading about all the other people who have been taken by these people, and continue to be taken, I really want to emphasize a couple of things...

Above all, no matter where you are in this scam, CANCEL YOUR CREDIT CARD IMMEDIATELY!  This INSTANTLY blocks any more piled-on charges.  Next, file DISPUTED CHARGES with your card company for each and every charge these people have hit you with.  The only exception would be the initial shipping charges - you DID authorize those and if they had carried through as promised, you wouldn't be trying to get them back anyway.  You DO have to play fair.

I cringe when I see people using "debit" cards to pay for things like this.  Those cards are a direct door to YOUR money sitting in their bank, not a credit card company's money.  You will have a much harder time getting the bank to act in your behalf to replace YOUR money.  When you pay with a credit card, the merchant is first paid with THEIR money, then they charge you secondarily.  They will react instantly to a scam because they know that (1) you are going to dispute the transaction that results in them being paid back for paying the merchant, and (2) by law, you yourself are only responsible for the first $50 in a fraud case, they will have to go after the rest themselves.

Last, do NOT be embarrassed into just doing nothing - so what, you fell for a well-engineered scam.  Look around...so did a whole lot of other intelligent, normal, law-abiding citizens.  Stand up for yourself, and use the resources that are available to you to get your money back.  And file those complaints with the FTC, attorney general, and anyone else you can think of.  They will go after these thugs, but you have to ask them to!

DazzleSmile USA Failure to return monetary refund after product was returned Des Moines, Iowa In response to Maw's report on DazzleSmile being a scam ~ I totally agree. I purchased the product on 9/8/09. DazzleSmile withdrew from my bank account $48.92 plus $.49 for an international surcharge before the product was even shipped. I received the product on 9/12/09 and returned it to DazzleSmile on 9/15/09 via certified mail, return receipt. DazzleSmile signed for and received the product on 9/21/09 (well within the 14 day "FREE" trial). To this day I am still trying to get my money back which DazzleSmile says was refunded to me on 9/25/09 and was provided a cancellation confirmation number. I have called DazzleSmile every day since then and have kept a call log of my conversations with every individual I have spoken to (including employee name and employee number). I was told that the refund was issued on 9/25/09 and a report has been issued to their corporate office to investigate the matter. Now I am repeatedly being told to expect a response from their corporate office within 48/72 hours. That conversation was over a week ago and still no response from corporate office. It has now been a month since I returned their product and still no refund! They have left me with no choice but to file a fraudulent report with my bank and have the bank go after my money. For the individual in the UK - here is the address to return your product along with a number to call: DazzleSmile UNITED KINGDOM; BTB Mailflight Ltd., Unit 2B Viking Ind Est., Hudson Road, Bedford, MK41 OQB; phone number is (866) 843-7617. This is a United States' based phone number so I do not know if it will work for you in the UK.