- Report: #1081457
Report - Rebuttal - Arbitrate
Complaint Review: Clear
ClearDEPT CH 14365 Palatine, Illinois USA
Clear Excessive Rental Fees for Modem/Router Palatine Illinois
*General Comment: Absolutly legal...
*Author of original report: Yes 30 months later
*Consumer Comment: Why did it take you 30 months?
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Signed up 30 months ago and got my modem/router at a kiosk in the local mall. Was told I was purchasing the modem/router and would be billed monthly service charge for use only. 30 months later I find out I have been billed $ 7.00 a month for the modem for 30 months. I have spent $ 210.00 in rental fees for a modem with a purchase price of $49.99
This all came about when I heard about Freedom Pop and was trying to decide which was a better deal. I am paying 54.00 a month for 4g service. With Freedom Pop first month is free then premium plan is 19.99.
So I chat the Clear rep initially trying to decide if they had a lower plan to stay with them. The wimax signal has worked well so I was looking to stay on board. Until I found out I have been paying a rental fee on top of a purchase of the modem.. Easy fix you would think? Nope. [continued below]....
The rep tells me well its like paying rent on an apartment??? Say what... Of course the online statements only went back a year. Now to spend a couple of hours trying to find my original receipt then more time looking into whether this is even legal.
This report was posted on Ripoff Report on 09/03/2013 08:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clear-/Palatine-Illinois-60055/Clear-Excessive-Rental-Fees-for-ModemRouter-Palatine-Illinois-1081457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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