- Report: #1131443
Report - Rebuttal - Arbitrate
Complaint Review: Clear Lake Dodge
Clear Lake Dodge15711 Gulf Freeway Webster, Texas USA
Clear Lake Dodge Beware of the liars at this place and note that having it in writing still is not enough! Webster Texas
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I hate that I have to waste my time writing a bad review but I feel compelled by what happened to me at this dealership. Please note that I have tried for several months to make this right with the sales folks but they do not return my calls and when I show up they keep me waiting and then have nothing to offer. That being said, let me explain...
I am a very loyal Mopar fan. Since 1966 my family and I have had at least one Plymouth, Dodge, Chryser, Ram vehicle in our driveway. I currently have 3 different trucks including my latest purchase, a deep cherry red Ram 1500 Crew Cab 4x4 Sport. Please understand, I truly love having this truck and I have no issues with it whatsoever. The sales process to get it that I experienced at the hands of my sales people - Carmine, and the sales manager - Eddie M - is a different story.
I've noticed that I am rambling a bit so let me be brief now. They sold me the truck with a 7 year, 100,000 mile bumper to bumper warranty that also included "maintenance" - this was written down and signe by myself and the sales people. When I discussed what maintenance was with Carmine and Eddie at the time of the deal, we agreed that it included things like oil changes, and transmission and radiator flushes. I was also told when I signed the deal that I would receive some kind of a coupon book for the scheduled maintenance of the truck.
Flash foward, now I am almost to 5k miles on the truck and 3 months after the deal and I still do not have this coupon book. I have called repeatedly with no answers and certainly no call backs. When I showed up last week it was like they did not know I was looking for them and they certainly had no clue what I was talking about. In fact, they even went so far as to say that they never agreed to selling me any kinds of a maintenance plan since no such thing exists. After a few hours or back and forth, Eddie pulled out the signed deal and saw where it said "maintenance included" in a handwritten note that was signed. He then started back peddling and said that:
1. Since it was not his handwriting that he could not explain what it meant.
2. He did not recall seeing this when he signed the deal.
3. Since it did not say "all scheduled maintenance as per the owner's manual" that it did not cover anything.
4. Since the dealership lost money on the deal that I should be happy with what I have and forget about this.
5. Chrysler does not have anything like a "maintenance included" package so he cannot honor the note.
I could go on and on about these points but I won't. Let me just say that it truly stinks the way these people are behaving. I personally believe that when you make a deal, you should stand behind it but apparently that is not the case with Clear Lake DCJ. So, my warning to you is that you should NOT use this dealership. But, if you do, please make sure you understand that just because it is in writing and signed, it does not mean you got the deal you think you put together.
This report was posted on Ripoff Report on 03/18/2014 05:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Clear-Lake-Dodge/Webster-Texas-77598/Clear-Lake-Dodge-Beware-of-the-liars-at-this-place-and-note-that-having-it-in-writing-sti-1131443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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