Complaint Review: Clearance.co - Beverly Hills California
- Clearance.co 9190 W. Olympic Blvd. #200 Beverly Hills, California USA
- Phone: 18884157758
- Web: clearance.co
- Category: Computer Manufactures
Clearance.co Clearance.CO Clearance Outlet Piece of Junk Tablet Beverly Hills California
*UPDATE Employee: We are sorry about your dissatisfaction in the product you ordered
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I purchased a Google Android 4.2 10.1 Inch Tablet PC - 8GB and Dual Cameras from Clearance.co on 11/21/2013. The item arrived at my home around 12/2/2013. At first everything seemedto be okay. About 3 weeks afterhaving it, I noticed that I could not watch Netflix on my tablet. I got sound but no picture. I called Netflix repeatedly but they told me it was the tablet. My wife's tablet (which is a Lenovo) played it just fine. I then called Clearance.co over 5 times for a remedy. Each time I got a different answer until finally a customer service representaive told me they would send me a return label, I would then ship it back and they would send me another one. 8 days later I still no label. I called again and got another customer service representative. He said he could see my issue in his system and would email me a return label. He said I would have it in NLT 24 hours. Didn't happen. Later the email label showed you as an attachment on my trouble ticket. 2 days later I called again and this time got someone who said they were a supervisor and stated that his people should have never told me any of that; That there was nothing he could do as they have a 15 day return policy although my item was defective. To make matters worse, about 2 weeks after this, my tablet quit working altogether and will show only a white blank sccreen with lines. I put in a trouble ticket to clearance. co and this is what they told me:
Department: Clearance.co Customer Service | Status: Closed |
Order:#100016842 |
Clearance.co Customer Service | 2/7/14 11:18 AM
This report was posted on Ripoff Report on 02/07/2014 01:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/clearanceco/beverly-hills-california-90210/clearanceco-clearanceco-clearance-outlet-piece-of-junk-tablet-beverly-hills-california-1121801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
We are sorry about your dissatisfaction in the product you ordered
AUTHOR: Clearance.co - ()
SUBMITTED: Monday, June 09, 2014
Dear Valued Customer.
We are very sorry to hear that you were dissatisfied with the product that you purchased off our website. We have a large volume of orders and a very low percentage of those have problems. If an issue ever does arise, we do everything in our power to resolve them. With that said, you clearly had a negative experience. We want your business and we want to offer you some type of credit or adjustment for your frustrations. Please reach out to us at support@clearance.co, or contact us on our website http://www.clearance.co/contacts. Let us know the order number, and let us know the issue with the order. Please also reference Ripoff Report and my name, John Long, and I will personally escalate this matter. Again, we are very sorry and we are here to resolve this.
Our Apologies,
Clearance.co
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