• Report: #1135480

Complaint Review: Clearance.Co

  • Submitted: Tue, April 01, 2014
  • Updated: Tue, April 01, 2014

  • Reported By: Linda Hill — Amarillo Texas
Clearance.Co
6855 Lyons Technologology Circle Coconut Creek, Florida USA

Clearance.Co Sent me a product I didn't tend to order. Will not give a refund or take return Coconut Creek Florida

*UPDATE Employee: We would like to discuss this matter with you further

*Consumer Comment: I guess I can't see how they Ripped YOU off..

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I had previously ordered Instaflex from this company, for arthritis. It did help, and I wanted to order some more. I am 71, and don't always read very well. When I placed the order, I must have not read the order form right, because I received 3 bottles of a diet drug in the mail and was billed for $34.00 on my Mastercard.

I was in the hospital when the package came, and didn't find it on my porch for several days. I called to try to return it, and was told the policy was no refunds.

The $34.00 may not seem like much, but I live off Social Sec. and a small annuity, and $34. is a lot to me. Is there any way you can help me return this and get my money back?  Thank you.


This report was posted on Ripoff Report on 04/01/2014 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/ClearanceCo/Coconut-Creek-Florida-33073/ClearanceCo-Sent-me-a-product-I-didnt-tend-to-order-Will-not-give-a-refund-or-take-ret-1135480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

We would like to discuss this matter with you further

AUTHOR: Clearance.co - ()

Dear Valued Customer.

We are very sorry to hear that you were frustreated about our return policy.  We have a large volume of orders and a very low percentage of those have problems.  If an issue ever does arise, we do everything in our power to resolve them.  With that said, you clearly had a negative experience.  We want your business and we want to offer you some type of credit or adjustment for your frustrations.  Please reach out to us at support@clearance.co, or contact us on our website http://www.clearance.co/contacts. Let us know the order number, and let us know the issue with the order. Please also reference Ripoff Report and my name, John Long, and I will personally escalate this matter.  Again, we are very sorry and we are here to resolve this.

Our Apologies,

Clearance.co

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#2 Consumer Comment

I guess I can't see how they Ripped YOU off..

AUTHOR: Ken - ()

Get some new reading glasses and avoid this in the future.

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