• Report: #824316

Complaint Review: Clearwire - Clear Internet

  • Submitted: Tue, January 17, 2012
  • Updated: Tue, January 17, 2012

  • Reported By: Poundcake921 — Jamaica New York United States of America
Clearwire - Clear Internet
1475 120th Ave NE Bellevue, Washington United States of America

Clearwire/Clear Internet Was Promised and Paid for High Internet Speeds and Company Did Not Deliver Bellevue, Washington

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When I first got Clear, the first device was defective but they sent me a new one right away since i was in the 30 day trial period. It worked great for browsing the internet and downloading music/movies and I used it for my rooted Nook Color and laptop.

 I never noticed any slow speeds or intermittent internet connections. Lo and behold, I very recently canceled my TW cable service and bought an internet streaming device and that is where all of my problems started! Again, at first, everything seemed to be okay and then up until three weeks ago, I started having major major problems.

 The second device's speed started fluctuating all over the place, the screen suddenly went blank for no reason, and I had to to refresh my modem constantly. I complained to their cstsvc and they sent send me another modem (the 3rd) and charged me $9.99 shipping and handling up front.

I then noticed, that on my modem, the connection was great but everytime I watched Hulu or Netflix on my streaming device or started to download movies/tv shows, I would experience freezing/stalling or very slow download speeds. So I called cstsvc again and they first said they was high level congestion in my area and wait 24 hours for the connection to speed back up.

I was also told that I used too much data and that I should stop downloading and using my streaming device so much. I was like "huh" but I didn't really get it until I saw the customer forums and saw that anyone deemed "a high usage user" their speeds would be capped so that other customers do not have to suffer from other people's overusage..."cough, bs!" And they confirmed that they use a built-in software program that monitors those "offenders" and slows their speeds automatically.

So today was the last straw, I was home sick with the flu and this morning I had fast download speeds of 5.5mbps - 9.34mpbs, Hulu was working great and my files were downloading super-fast.  I then took a nap and woke up at 5pm...I could barely get on the internet with download speeds averaging 0.46mbps - 0.68mbps.

After doing extensive research and saw that other customers were suffering, I called their cstsvc with a vengeance and demanded to cancel my service (without being charged a termination fee). I told them I didn't want to hear anymore of their scripted bullshit and that I have a high level of technical knowledge and that any excuse they dole out would be refuted.

I told them either give me back my speeds I paid for or terminate my contract; they couldn't do the former so it was a done deal. As of February 10th, I will no longer be a Clear customer. Good riddance and don't let door hit you on your way out. And if they try to charge me anything, I will not only notify my bank that they are fraudulent charges but I will also add a complaint to the BBB's 3,000 complaints already on file about this scam of a company!

P.S. Did I forget to mention that the owe $737 million dollars to Mayor Bloomberg and are in serious debt and that they have a class action lawsuit against them as well?

This report was posted on Ripoff Report on 01/17/2012 10:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clearwire-Clear-Internet/Bellevue-Washington-98005/ClearwireClear-Internet-Was-Promised-and-Paid-for-High-Internet-Speeds-and-Company-Did-N-824316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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