- Report: #501884
Report - Rebuttal - Arbitrate
Complaint Review: Clearwire Internet
Clearwire Internet4051 Oakesdale Ave; Suite B Renton, Washington United States of America
Clearwire Internet LIARS, THIEVES, LOUSY CUSTOMER SERVICE, NO COMMON SENSE Lied, stole money, refused to assist, refused to take back equipment, refuse to return calls, now threaten to sue me Renton, Washington
*General Comment: Thanks
*Author of original report: To Greensboro
*Author of original report: Complaint Update
*Consumer Comment: Ok lets get real here
*Consumer Comment: Clearwire ripped me off to. They also lied in their response to my BBB response. Can't wait to see what they say to the Oregon Attorney General's Office about taking $ out of my checking acct w/out p
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I signed up for internet services online. I checked twice to be sure I was in Clearwire's coverage zone. The internet site showed I was in their coverage zone. I live in a rural area where high-speed internet dishes are the only way of getting service.
I signed up online, and received my equipment a week or so later. When I finally opened the package (I went out of town shortly after delivery for an extended stay), I attempted to install it from the CD enclosed. The CD was like a tape recording of a meeting. No visual, only people talking. I attempted another install. Same problem.
When I contacted Customer Service to get their help, they stated I was over 30 days. I explained why it was so long. I told them about the confusing CD contents. I also asked, to no avail, how my "trial period" could begin when I hadn't been able to sign on yet due to faulty equipment!!
They put me on hold. Then he came back on the phone and accused me of lying. He said I wasn't in their service zone. I told him I had double-checked to make sure I was, and the internet showed I was both times. He stated that they had sent me a modem for a laptop instead of a PC desktop (without informing me). Why? Because they knew I wasn't in their service zone!! I asked how I was supposed to get access to the internet on a laptop when I wasn't in their zone. He said I could take it into the city and get it!!! Get real!
He stated I had also logged on to their service twice!!! I told him I had tried to INSTALL from the CD twice, but was never to the point of logging on, and I was trying to install it on my PC since I didn't have a working laptop at the time. I then told them the modem was still in the shrink-wrap. They accused me of lying again, refused to help me, and hung up.
I went to a nearby Clearwire store to return the equipment and make a complaint. They refused to take the equipment since it was over 30 days. Again, I explained the situation - I was in Chicago having surgery on my head. She still refused. I tried a different store a week later. They refused, so I told them they were going to take it back, but no amount of discussion led to any type of resolution.
In the meantime, I'm being billed for services I had NEVER used. I answered two telephone calls from them and told them I still had the equipment, would gladly return it to them at my expense, the modem was still in the shrink-wrap, the only thing I'd used was the CD which had a sales meeting on it, and had never used the service. I told them I was not paying a dime for service I'd never received nor used. They insisted on my paying and would not discuss any type of return. I again hung up and refused to answer the telephone again when they called.
My "account" was soon sent to collections. I responded to the collection agency by telephone, and told them all of the details. They said they would contact Clearwire. I didn't hear from them again until I was sent a notice that they were about to sue me for almost $600.00!!
I still have possession of the equipment. The modem is still in the shrink-wrap. I cannot use it because I am not in their service zone, and wouldn't use it now even if I was, and even if THEY paid ME. To add insult to injury, I am now being sued. Anyone contemplating using Clearwire... BUYER BEWARE!!! They are crooks and liars.
I am in the process of filing complaints with the BBB, Ripoff Report, the Attorney General, and telling the media my story. At least I can stop some other poor wanna-be customer from making the same mistake I did - contacting Clearwire.
This report was posted on Ripoff Report on 09/29/2009 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clearwire-Internet/Renton-Washington-98057/Clearwire-Internet-LIARS-THIEVES-LOUSY-CUSTOMER-SERVICE-NO-COMMON-SENSE-Lied-stole-mon-501884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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