• Report: #807732

Complaint Review: cleverbridge - Individual software

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  • Submitted: Sat, December 10, 2011
  • Updated: Sat, December 17, 2011

  • Reported By: James — Desoto Missouri United States of America
cleverbridge - Individual software
Internet United States of America

cleverbridge/Individual software I was lead to believe I was purchasing software, instead a was directed to a faulty download. Internet

*Author of original report: It's not cleavarbridge(It's Individual Software)

*UPDATE Employee: CB contact information

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cleverbridge/individual softwareA few days ago I decided to order a professor teaches coarse from a software company called cleverbridge/ individual software. I seemed like a decent average price of 19.99, so I entered my credit card # and when I got through I was directed to a down load link. I didnt like this because I had expected a disc to be sent in the mail. After the download was complete Internet explorer prompted me that files of this type were not normally downloaded, So I continued, I had already paid for it. It didnt work!!! I was pretty mad, so I emailed the company back and told them that it wasnt working and I wanted a disc or a refund. They emailed me back and said they would contact the proper people and submit a refund request. Well a few days pass and I contact the software company myself,  and by the way I have bought professor teaches software before from like beast buy, and I was very impressed by the courses and interactive hands on type walkthroughs. Very good, I would highly recommend all professor teaches software courses, BUT not from cleverbridge/individual software, and heres why.when I called the refund specialist at this company and explained my problem with my transaction to him, he said I would have to purchase another course from them for 29.99 and then and only then would they refund me my money for the faulty download.Now Im no genius but what kindof guy pays 20 dollars for a download that dont work , and then turns around and gives the same people who just refused to refund his money for the worthless download link? I will get the software that I intended to get, but Ill get it from somewhere with a dependable reputation. Like best Buy, or somewhere else ,like maybe Computer Geeks. Somewhere with dependable customer service.
 James;desoto Mo.

This report was posted on Ripoff Report on 12/10/2011 07:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/cleverbridge-Individual-software/internet/cleverbridgeIndividual-software-I-was-lead-to-believe-I-was-purchasing-software-instead-807732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

It's not cleavarbridge(It's Individual Software)

AUTHOR: James Quinn - (United States of America)

Cleaverbridge is just someone who takes orders and prepossesses payments, so the mater is out of there hands. Individual software is the ones at hand.
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#2 UPDATE Employee

CB contact information

AUTHOR: cleverbridge - (USA)

Dear James,

Thank you for your message. We apologize for any inconvenience this may have caused you. cleverbridge is the payment processor for Individual Software as well as a variety of other software manufacturers and digital media companies. Each one of these companies has their own refund policy that we must adhere to. Please contact us further if this issue has not been rectified. We have provided our contact information below:

http://www.cleverbridge.com/?scope=contact&progress=customersupport

Even further, we have provided the contact information for the software manufacturer Individual Software as well:

Phone: (925) 734-6767
or
http://support.individualsoftware.com

techsupport@individualsoftware.com

Please let us know if we can further assist you.

Sincerely,
cleverbridge Customer Support


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