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Ripoff Report | Cloud Nine Vacatio Review - Rocklin, California
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Report: #398287

Complaint Review: Cloud Nine Vacations - Rocklin California

  • Submitted:
  • Updated:
  • Reported By: Gilbert Arizona
  • Author Confirmed What's this?
  • Why?
  • Cloud Nine Vacations http://cgi3.ebay.com/ws/eBayISAPI.dll?ViewUserPage&userid=cloud9_vacations Rocklin, California U.S.A.
  • Phone: 888-248-1569
  • Web:
  • Category: Websites

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i sold my timeshare to an ebay merchant, http://stores.ebay.com/Cloud9-Vacation-TimeShare-Resale/Read-Before-You-Buy.html, but now he is not paying me, he owned me USD2865, i have all the email correspondent to prove it... i am suspecting that this ebay merchant is a online con artist, he made up all the good ebay reviews about himself, and scam people to transfer the timeshare over, and never pay them. i have already report tihs case to IC3 per ebay instruction, IC3 Complaint: I0812051501083631.

Jason
Gilbert, Arizona
U.S.A.

This report was posted on Ripoff Report on 12/05/2008 02:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cloud-nine-vacations/rocklin-california-95766/cloud-nine-vacations-never-pay-me-for-my-trendwest-timeshare-biggest-scam-rocklin-califo-398287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
10Employee/Owner

#13 Author of original report

checke cleared my bank, they finally paid me!

AUTHOR: Jason - (U.S.A.)

POSTED: Saturday, February 14, 2009

after 6 month of delay and numerous emails back and forth, i finally got paid! it's a frustration experience, i couldn't believe what i had to go thru to get the money that belong to me in the first place !!! anyways, i finally got paid, I will think twice before doing any type of online transaction as this is not a pleasant experience.

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#12 REBUTTAL Owner of company

Customer Paid but Refuses To Report Accurate Info

AUTHOR: C9v - (U.S.A.)

POSTED: Tuesday, February 10, 2009

This client has been paid in full for this transaction, but will not resolve or clear reporting of derogetory information. This customer does not respond to our attempts to contact him to remove or update their negative reporting with current or accurate account information. We have detailed factual information regarding this clients transaction, and valid proof this client has been paid in full for the transfer of their timeshare ownership. The client still refuses to provide detatiled accounting or updated informtaion to resolve this dispute.

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#11 Author of original report

check received but will it clear?

AUTHOR: Jason - (U.S.A.)

POSTED: Sunday, February 01, 2009

received the 2nd check, that's see if it will clear my bank, owner naddar wants me to remove the negative comment immediately, i told him i am not going to do anything until it clears my bank. that see what happens. you can't blame me for been too careful since i am dealing with someone that had sent me a bad check before... i will keep you guys informed

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#10 REBUTTAL Owner of company

Customer Cashed Check on 1/9.... Refuses to Respond or Remove Exagerated Comments

AUTHOR: C9v - (U.S.A.)

POSTED: Thursday, January 15, 2009

Nader Maamo, Only Owner, contacted customer to respond to first payment received. Customer never responds but posted negative comments. After 3 weeks (12/13-1/3) had passed with no confirmation that he received funds, from the bank or customer, our policies is to stop payment and replace funds after speaking with the client. This policy is in place to protect the security of Cloud9, the seller, and the buyer. The customer has to verify their mailing address and we give them a choice to receive funds by deposit into their bank account or Paypal. If they will not be able to cash the funds, or accept payment within a timely manner.

This customer was given the option, once he contacted us, to have funds deposited into his account the next day, but he refused. He asked for another payment by check and verified his mailing information. We emailed him the tracking number information and overnighted him the check. The customer stated in an email, "I will remove the postings immediately upon receipt of payment, NOT before." He has not contacted us since cashing a check for full payment of his ownership on 1/9; instead, he added more inacurate information and does not respond to emails.

We are respectfully requesting, as we have done before, to resolve this customer's dispute with a fair outcome for everyone involved. Since the customer has the freedom and the right to post positive or negative feedback when they feel they are treated unfairly, we are now at the mercy of the same customer to provide a positive or negative report. Unfortunately, we cannot do the same, and understand you cannot make everyone happy. At the same time, our customers are livelihood. An unhappy client is more likely to share their negative experiences with 10 people and a happy customer may share positive experiences with 1 person. We are dedicated to our customer's satisfaction, and we hope to gain their business in the future.

The client we serviced and received payment for the sale and complete transfer of their timeshare ownership; Cloud9 Vacations is requesting, for the final time, a fair and just reporting. We would expect this customer would have no problem contributing the positive resolution to his concern since he contributed to this site his negative concerns.

We look forward to seeing his response and wish him well.

Nader Maamo, CEO
Cloud9 Vacations Inc.

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#9 REBUTTAL Owner of company

Customer Cashed Check on 1/9.... Refuses to Respond or Remove Exagerated Comments

AUTHOR: C9v - (U.S.A.)

POSTED: Thursday, January 15, 2009

Nader Maamo, Only Owner, contacted customer to respond to first payment received. Customer never responds but posted negative comments. After 3 weeks (12/13-1/3) had passed with no confirmation that he received funds, from the bank or customer, our policies is to stop payment and replace funds after speaking with the client. This policy is in place to protect the security of Cloud9, the seller, and the buyer. The customer has to verify their mailing address and we give them a choice to receive funds by deposit into their bank account or Paypal. If they will not be able to cash the funds, or accept payment within a timely manner.

This customer was given the option, once he contacted us, to have funds deposited into his account the next day, but he refused. He asked for another payment by check and verified his mailing information. We emailed him the tracking number information and overnighted him the check. The customer stated in an email, "I will remove the postings immediately upon receipt of payment, NOT before." He has not contacted us since cashing a check for full payment of his ownership on 1/9; instead, he added more inacurate information and does not respond to emails.

We are respectfully requesting, as we have done before, to resolve this customer's dispute with a fair outcome for everyone involved. Since the customer has the freedom and the right to post positive or negative feedback when they feel they are treated unfairly, we are now at the mercy of the same customer to provide a positive or negative report. Unfortunately, we cannot do the same, and understand you cannot make everyone happy. At the same time, our customers are livelihood. An unhappy client is more likely to share their negative experiences with 10 people and a happy customer may share positive experiences with 1 person. We are dedicated to our customer's satisfaction, and we hope to gain their business in the future.

The client we serviced and received payment for the sale and complete transfer of their timeshare ownership; Cloud9 Vacations is requesting, for the final time, a fair and just reporting. We would expect this customer would have no problem contributing the positive resolution to his concern since he contributed to this site his negative concerns.

We look forward to seeing his response and wish him well.

Nader Maamo, CEO
Cloud9 Vacations Inc.

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#8 REBUTTAL Owner of company

Customer Cashed Check on 1/9.... Refuses to Respond or Remove Exagerated Comments

AUTHOR: C9v - (U.S.A.)

POSTED: Thursday, January 15, 2009

Nader Maamo, Only Owner, contacted customer to respond to first payment received. Customer never responds but posted negative comments. After 3 weeks (12/13-1/3) had passed with no confirmation that he received funds, from the bank or customer, our policies is to stop payment and replace funds after speaking with the client. This policy is in place to protect the security of Cloud9, the seller, and the buyer. The customer has to verify their mailing address and we give them a choice to receive funds by deposit into their bank account or Paypal. If they will not be able to cash the funds, or accept payment within a timely manner.

This customer was given the option, once he contacted us, to have funds deposited into his account the next day, but he refused. He asked for another payment by check and verified his mailing information. We emailed him the tracking number information and overnighted him the check. The customer stated in an email, "I will remove the postings immediately upon receipt of payment, NOT before." He has not contacted us since cashing a check for full payment of his ownership on 1/9; instead, he added more inacurate information and does not respond to emails.

We are respectfully requesting, as we have done before, to resolve this customer's dispute with a fair outcome for everyone involved. Since the customer has the freedom and the right to post positive or negative feedback when they feel they are treated unfairly, we are now at the mercy of the same customer to provide a positive or negative report. Unfortunately, we cannot do the same, and understand you cannot make everyone happy. At the same time, our customers are livelihood. An unhappy client is more likely to share their negative experiences with 10 people and a happy customer may share positive experiences with 1 person. We are dedicated to our customer's satisfaction, and we hope to gain their business in the future.

The client we serviced and received payment for the sale and complete transfer of their timeshare ownership; Cloud9 Vacations is requesting, for the final time, a fair and just reporting. We would expect this customer would have no problem contributing the positive resolution to his concern since he contributed to this site his negative concerns.

We look forward to seeing his response and wish him well.

Nader Maamo, CEO
Cloud9 Vacations Inc.

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#7 REBUTTAL Owner of company

Customer Cashed Check on 1/9.... Refuses to Respond or Remove Exagerated Comments

AUTHOR: C9v - (U.S.A.)

POSTED: Thursday, January 15, 2009

Nader Maamo, Only Owner, contacted customer to respond to first payment received. Customer never responds but posted negative comments. After 3 weeks (12/13-1/3) had passed with no confirmation that he received funds, from the bank or customer, our policies is to stop payment and replace funds after speaking with the client. This policy is in place to protect the security of Cloud9, the seller, and the buyer. The customer has to verify their mailing address and we give them a choice to receive funds by deposit into their bank account or Paypal. If they will not be able to cash the funds, or accept payment within a timely manner.

This customer was given the option, once he contacted us, to have funds deposited into his account the next day, but he refused. He asked for another payment by check and verified his mailing information. We emailed him the tracking number information and overnighted him the check. The customer stated in an email, "I will remove the postings immediately upon receipt of payment, NOT before." He has not contacted us since cashing a check for full payment of his ownership on 1/9; instead, he added more inacurate information and does not respond to emails.

We are respectfully requesting, as we have done before, to resolve this customer's dispute with a fair outcome for everyone involved. Since the customer has the freedom and the right to post positive or negative feedback when they feel they are treated unfairly, we are now at the mercy of the same customer to provide a positive or negative report. Unfortunately, we cannot do the same, and understand you cannot make everyone happy. At the same time, our customers are livelihood. An unhappy client is more likely to share their negative experiences with 10 people and a happy customer may share positive experiences with 1 person. We are dedicated to our customer's satisfaction, and we hope to gain their business in the future.

The client we serviced and received payment for the sale and complete transfer of their timeshare ownership; Cloud9 Vacations is requesting, for the final time, a fair and just reporting. We would expect this customer would have no problem contributing the positive resolution to his concern since he contributed to this site his negative concerns.

We look forward to seeing his response and wish him well.

Nader Maamo, CEO
Cloud9 Vacations Inc.

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#6 Author of original report

Still have not receive payment as of 1/5/2009, just a bad check

AUTHOR: Jason - (U.S.A.)

POSTED: Monday, January 05, 2009

owner Mike S. send me a check that was returned by the bank, amazing!!!! i will let you guys know once they send me a check that will clear my bank, hopefully they will do the right thing

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#5 REBUTTAL Owner of company

Issue resolved-Seller received payment-Will not Update/Remove negative report

AUTHOR: C9v - (U.S.A.)

POSTED: Wednesday, December 31, 2008

As of today the seller has been in receipt of payment for an Item sold with ?our company, for 10 days, but doesn't acknowledge emails to update negative ?reporting. We have contacted this individual by email to confirm he is in ?possession of a check, and to update this site and any other agency that has ?received negative reporting. This seller was aware that payment is only made ?when the transfer (not the sale) has been confirmed and verified. The seller ?refuses to respond to our requests and is leaving us with no options but to ?seek legal action.?

We have been in this business for over 10 years and realize this is not an easy ?sale or buy for either party. We do our best to give the buyer and seller a ?reliable and secure transfer of their ownership. This has been proven not only ?from great feedback from our buyers and sellers, but our long-term ?relationships with the Resort Developers, who we work with to confirm ?transfers of ownership. We hope that every customer is satisfied but ?unfortunately you can't please all people. ?

We would hope this client would be fair and just in updating the status of his negative claim ?with cloud9 vacations, just as he was quick to report the negative he should also be deliberate ?and swift to amend his complaint.?

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#4 REBUTTAL Owner of company

Issue resolved-Seller received payment-Will not Update/Remove negative report

AUTHOR: C9v - (U.S.A.)

POSTED: Wednesday, December 31, 2008

As of today the seller has been in receipt of payment for an Item sold with ?our company, for 10 days, but doesn't acknowledge emails to update negative ?reporting. We have contacted this individual by email to confirm he is in ?possession of a check, and to update this site and any other agency that has ?received negative reporting. This seller was aware that payment is only made ?when the transfer (not the sale) has been confirmed and verified. The seller ?refuses to respond to our requests and is leaving us with no options but to ?seek legal action.?

We have been in this business for over 10 years and realize this is not an easy ?sale or buy for either party. We do our best to give the buyer and seller a ?reliable and secure transfer of their ownership. This has been proven not only ?from great feedback from our buyers and sellers, but our long-term ?relationships with the Resort Developers, who we work with to confirm ?transfers of ownership. We hope that every customer is satisfied but ?unfortunately you can't please all people. ?

We would hope this client would be fair and just in updating the status of his negative claim ?with cloud9 vacations, just as he was quick to report the negative he should also be deliberate ?and swift to amend his complaint.?

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#3 REBUTTAL Owner of company

Issue resolved-Seller received payment-Will not Update/Remove negative report

AUTHOR: C9v - (U.S.A.)

POSTED: Wednesday, December 31, 2008

As of today the seller has been in reciept of payment for an Item sold with our company, for 10 days, but doesn't ackknowledge emails to update negative reporting. We have contacted this individual by email to confirm he is in possession of a check, and to update this site and any other agency that has received negative reporting. This seller was aware that payment is only made when the transfer (not the sale) has been confirmed and verified. The seller refuses to respond to our requests and is leaving us with no options but to seek legal action.

We have been in this business for over 10 years and realize this is not an easy sale or buy for either party. We do our best to give the buyer and seller a relieable and secure transfer of their ownership. This has been proven not only from great feedback from our buyes and sellers, but our long-term relationships with the Resort Developers, who we work with to confirm transfers of ownership. We hope that every customer is satisfied but unfortunatley you cant please all people.

We would hope this client would be fair and just in updating the status of his negative claim with cloud9 vacations, just as he was quick to report the negative he should also be deliberate and swift to amend his complaint.

Respond to this report!
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#2 REBUTTAL Owner of company

Issue resolved-Seller received payment-Will not Update/Remove negative report

AUTHOR: C9v - (U.S.A.)

POSTED: Wednesday, December 31, 2008

As of today the seller has been in reciept of payment for an Item sold with our company, for 10 days, but doesn't ackknowledge emails to update negative reporting. We have contacted this individual by email to confirm he is in possession of a check, and to update this site and any other agency that has received negative reporting. This seller was aware that payment is only made when the transfer (not the sale) has been confirmed and verified. The seller refuses to respond to our requests and is leaving us with no options but to seek legal action.

We have been in this business for over 10 years and realize this is not an easy sale or buy for either party. We do our best to give the buyer and seller a relieable and secure transfer of their ownership. This has been proven not only from great feedback from our buyes and sellers, but our long-term relationships with the Resort Developers, who we work with to confirm transfers of ownership. We hope that every customer is satisfied but unfortunatley you cant please all people.

We would hope this client would be fair and just in updating the status of his negative claim with cloud9 vacations, just as he was quick to report the negative he should also be deliberate and swift to amend his complaint.

Respond to this report!
What's this?

#1 REBUTTAL Owner of company

Issue resolved-Seller received payment-Will not Update/Remove negative report

AUTHOR: C9v - (U.S.A.)

POSTED: Wednesday, December 31, 2008

As of today the seller has been in reciept of payment for an Item sold with our company, for 10 days, but doesn't ackknowledge emails to update negative reporting. We have contacted this individual by email to confirm he is in possession of a check, and to update this site and any other agency that has received negative reporting. This seller was aware that payment is only made when the transfer (not the sale) has been confirmed and verified. The seller refuses to respond to our requests and is leaving us with no options but to seek legal action.

We have been in this business for over 10 years and realize this is not an easy sale or buy for either party. We do our best to give the buyer and seller a relieable and secure transfer of their ownership. This has been proven not only from great feedback from our buyes and sellers, but our long-term relationships with the Resort Developers, who we work with to confirm transfers of ownership. We hope that every customer is satisfied but unfortunatley you cant please all people.

We would hope this client would be fair and just in updating the status of his negative claim with cloud9 vacations, just as he was quick to report the negative he should also be deliberate and swift to amend his complaint.

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