In Nov. 07, I was vacationing in Daytona Beach at the Grand Seas Resorts. I attended a timeshare sales promotion. The salesmen, Mr. Cooper and Mr. Kirby
were very nice and gave a great sales pitch, one of those "Sounds too good too be true." Well it certainly was just that!!! That should have clued me in!! I feel I was lied to, deceived and mislead by fraudulent inducement. I had a friend present who also witnessed all of the deception.
I purchased a timeshare there in Daytona consisting of a points system. Intially, I was very excited about the investment. But after returning home and trying to deal with this company, it quickly became clear and made me realize I had invested in a very deceptive and untruthful company.
I was reassured that I could use them anytime, anywhere in their resorts and would have no trouble getting reservations, even at the last minute. Well that was a joke. I have tried making reservations at their "all-inclusive" resorts, only to be told there is no availablity. And if there were, I would have to pay $438.00 per person(2) to get the all-inclusive rights.
I have tried e-mailing to make other reserations with no response or returned emails. And 2 days ago when I tried to call and make reservations. guess what? Was told I owed more fees and dues. I was told at the signing by Mr. Lepak that my first year was waived. They now say I have to pay $600+ more dollars!!! What a rip-off!!
So now myself and my friend have 2 weeks of vacation scheduled in less than a month and no way to use it. But they dont seem to want to work with me. Numerous calls unanswered and almost always get an answering machine.
I also own 2 other timeshares by Marriott. I did not want to have a monthly payment and these guys ASSURED me that they could get my property sold in approximately 50-90 days!!! They even quoted me prices!!!! I even phoned Mr. Cooper about a month later and he REASSURED me not too worry it would all work out. That didn't happen of course, and now its 4 months later and lots of wasted money.
I was also told I would receive a FREE cruise for a week and a FREE 4 day-3 night stay at a resort of my choice. These were not FREE as they all had substanial fees attached to them. Once again deceived.
I unfortunately even gave them some referrals :( I have tried to tell all of them not to even take their calls. This is the worst company I have ever dealt with. They deceive and deliver nothing except to suck more money from me. They dont answer calls in a timely manner and they pass the buck to others. I have even had several emails returned to me, not sure but I think they blocked them.
So, I would advise not to deal with Club Navigo and if you do go to a sales pitch, take along a tape recorder to protect yourself. But be smart and skip it all together, esp. if you want quality!!!
Bridgeport, West Virginia