• Report: #821212

Complaint Review: C&M Tire & Wheel Company

  • Submitted: Wed, January 11, 2012
  • Updated: Thu, March 22, 2012

  • Reported By: TN — Dallas Texas United States of America
C&M Tire & Wheel Company
2465 Royal Lane Dallas,, Texas United States of America

C&M Tire & Wheel Company DO NOT HAVE BRAKE WORK DONE HERE Dallas, Texas

*Consumer Comment: That'll teach you.

*UPDATE Employee: brakes were done accordingly

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Had new brake pads, rotors and sensors installed at C &M tire on 12/19.  Noticed the brakes began to squeak really bad about a week later and I assumed the squeak may go away but all four brakes continued to squeak so I returned to the shop on  1/12.  The tech said he did not hear a squeak and refused to even look at the car, insisted that it needed to be squeaking before he could look at it.  I offered to record the squeak on my phone and show him but he again stated that he needs to hear it squeak and again wouldnt even bend down to look at any of my wheels. 

While talking to the tech I looked at the pads and noticed there was no excess anti-squeal lubricant on my pads so I asked if he could apply some to see if that would take care of the noise.  The tech admitted that no anti-squeal lubricant was used because it is not required.  I explained to him that was not the case and that we now know what the issue is.  He again refused to even look at my car or to apply any anti-squeal lubricant.  It is common knowledge that lubricant is required between the pad and caliper to prevent noise when braking so the fact that these guys did not and refuse to do so is a warning to anyone. DO NOT HAVE ANY BRAKE WORK DONE HERE.

This report was posted on Ripoff Report on 01/11/2012 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/CM-Tire-Wheel-Company/Dallas-Texas-75229/CM-Tire-Wheel-Company-DO-NOT-HAVE-BRAKE-WORK-DONE-HERE-Dallas-Texas-821212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

That'll teach you.

AUTHOR: Flynrider - (USA)

"  he brought his own parts the  store just installed them charged him for labor only "

   Why do you do this?  You don't make a decent profit and it only causes problems like this in the end.

    I equate bringing your own parts to a shop with bringing your own raw steak to a restaurant and expecting them to cook it for you.   I don't know of any restaurant that wouldn't laugh such a "customer" right out the door. 

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#2 UPDATE Employee

brakes were done accordingly

AUTHOR: jimmy - (United States of America)

gentleman brought car in fr brakes. he brought his own parts the  store just installed them charged him for labor only. 3 weeks later he returned saying his brakes were squealing . atthe  the time we did not hear brakes squealing asked customer i a technician had checked he said his friends could here the squealing let him know maybe it was his parts or to bring it when they squealed customer refused stormed offand filed false accusations, this shop has been around for twelve years but he was nt willing to hear our advice.
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