• Report: #275296

Complaint Review: CNA National Warranty Coprporation

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  • Submitted: Wed, September 19, 2007
  • Updated: Fri, July 06, 2012

  • Reported By:Key West Florida
CNA National Warranty Coprporation
4150 N Drinkwater Blvd, Scottsdale, Arizona U.S.A.

CNA National Warranty Coprporation does not fully honor their contracts Scottsdale Arizona

*General Comment: the other side

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I purchased a 2003 Ford Expedition along with a 5 year/ 60,000 mile extended warranty with CNA National Warranty from Carmax. I have taken it in for covered repairs twice now and both times I was forced to pay more than the contract's deductable to get my vehicle back. To add insult to injury, the second time I was accused by CNA of intentionally doing damage to the vehicle and trying to claim it happened on it's own even though the Ford dealership where it was being repaired told them it was a factory defect. I had to get the Carmax corporate office involved and threaten a lawsuit before CNA honored the repair. In the end though they still did not pay the full amount.

They come up with excuses that aren't written in the contract such as, there were too many diagnostics performed, or they don't pay the full amount for the part because they only pay MSRP. Those are the two excuses I had to deal with even though the Ford service manual clearly states all the dignostics performed were required for the code being given by the computer for the one repair and for the other reapir, the dealership was only charging me list price for the rear window.

According to CNA list price was more than MSRP even though Ford doesn't use MSRP's, but rather uses list price in their parts pricing.

So you have to ask yourself the next time you buy a car and want to purchase an extended warranty whether you're willing to deal with constant hassles as well as pay more than the deductable that's stated in the contract if the extended warranty is with CNA National Warranty or any of it's affiliates.

CNA is under many names, but all seem to have CNA incorporated in to the name somewhere, so be careful when you read the fine print as to who is backing the warranty. I will not be buying a car from any dealership that sells their warranty and I would advise everyone else to do the same. CNA National Warranty Corporation does not fully honor their contract and there are others on this site who have had similar problems with them as well.

Bodieonekanobie
Key West, Florida
U.S.A.

This report was posted on Ripoff Report on 09/19/2007 07:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/CNA-National-Warranty-Coprporation/Scottsdale-Arizona-85251/CNA-National-Warranty-Coprporation-does-not-fully-honor-their-contracts-Scottsdale-Arizona-275296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

the other side

AUTHOR: timbo - (United States of America)

I get the impression this person never bothered to read his policy. MSRP stands for manufactures suggested retail price.  Its true not many dealers go by these prices but any one who has had to make a major part purchase will learn fast what this means.   every oem & aftermarket policy is written this way.   I worked  as warranty clerk for many years and just bothers me when grown ups complain and point fingers, when the real issue they don't know how to read.   
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