- Report: #1120857
Report - Rebuttal - Arbitrate
Complaint Review: COA Network
COA Network10 Corporate Place South, Suite 101 Piscataway, New Jersey USA
COA Network Horrible Customer Service Piscataway New Jersey
*Author of original report: You Said it best - bypass the customer support personel
*UPDATE Employee: Every Individual Issue is Different:
*Author of original report: Response to COA Response
*UPDATE Employee: COA Network - Customer Service
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Most horrible customer experience I have ever encountered. Signed up for a Tim Sales / Brillant Compensation package that was not as promised so cancelled my service by entering and expired credit card and advising them via phone. They continued to bill me for months after and would not remove the charges although clearly I had never used or accessed the services from the time I entered my cancelled card.
The COA Network customer service rep was rude and ill-mannered and refused to remove the charges. Will be filing formal complaint with the BBB, the New Jersey State Attorney General's Office of Consumer Complaints, the Federal Trade Commission and others. Do not sign up for anything where you will be billed through COA Networks.
This report was posted on Ripoff Report on 02/04/2014 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/COA-Network/Piscataway-New-Jersey-08854/COA-Network-Horrible-Customer-Service-Piscataway-New-Jersey-1120857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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