- Report: #1067329
Report - Rebuttal - Arbitrate
Complaint Review: Coachella Valley GMC
Coachella Valley GMC78960 Varner Road Indio, California USA
Coachella Valley GMC GM Mark Tierny If your looking to get ripped off, go to Coachella Valley GMC! Indio California
*Consumer Comment: Rip-off?
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November of 2012, I took my GMC Yukon with 90,000 miles in for service because the stabilitrak system warning light came on, it would make a loud banging noise when the vehicle was started, and it was leaking oil. The service dept stated I needed new engine mounts ($1,400) and struts ($900) and that they had fixed the oil leak with a new oil gasket. Didn't have money for more expensive repairs at that time. I paid over $1,000 to this service dept for repairs in the month of November.
I brought it back to dealership on July 1, 2013, because oil still leaking and engine was bogging down on acceleration. I agreed to have the other 2 repairs done as reccommended by GMC staff. On July 3 I pick up vehicle. Service dept advised me after $2,500 worth of repairs that I need to repair an additional five items. The cheapest item was a water pump for $600. Had a phone call been made to tell us prior, we would have declined repairs and had a second opinion.
July 4th, vehicle breaks down and I have vehicle towed to GMC. The service dept is closed for holiday. Our family was stranded in 120 degree heat, our holiday ruined. I am told by sales staff that the service dept "is a different dept." Sales staff looks at Yukon and states "The battery has plenty of power. It must be the fuel pump, sometimes you just have to cut your losses."
I reluctantly trade my Yukon in and am given $18,000 for trade-in, which is at least $2-$4,000 below blue book price. I am told had I driven the Yukon onto the lot, I could have got $20,000 for trade-in, but they just didn't know what was wrong with it.
July 8th, I file complaint with service mgr. who asks me to give him 2 days to investigate before getting back to me. After waiting 4 days, I call him and he has an employee tell me he will call me on Monday. I go to GMC, speak to general mgr. who says he will research my claims. I call general mgr on Monday who states, "It's not that we need your money, I just don't think we did anything wrong. We replaced battery and it worked fine." I just replaced batter 2 months prior with receipts to prove it.
This report was posted on Ripoff Report on 07/15/2013 11:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coachella-Valley-GMC/Indio-California-92203/Coachella-Valley-GMC-GM-Mark-Tierny-If-your-looking-to-get-ripped-off-go-to-Coachella-Va-1067329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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