• Report: #1154762

Complaint Review: coast dental

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  • Submitted: Sat, June 14, 2014
  • Updated: Sat, June 14, 2014

  • Reported By: Christina — Knoxville Tennessee
coast dental
10427 Ulmerton Rd Largo, Florida USA

Coast Dental Refusal to refund credit. Fraudulent billing Largo Florida

*Consumer Suggestion: A Valuable Lesson

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Received new dentures in 2006. Went for a try in for permanent dentures and they looked ridiculous. I told the assistant Gemma that I wasn't happy with them. She said we could do it again but I would have to leave my current denture there for three days. I said I wasn't doing that and left. I left the $1000 credit sitting on my account should I ever decide to have the permanent dentures made. I have never been back to their office.

I'm getting ready to move from Florida to Tennessee so, on May 9th, I started the process to have my credit refunded to me. After they obtained my chart, they determined my credit would only be for $636 because I had the impression done for the new dentures. I don't think so but it's been 8 years so I could be wrong. I only recall having the original one done before every even having anything pulled.  

I accepted the 636. After waiting a month for the check to be mailed I called back and was told that corporate reduced the refund to a hundred and some dollars. What really gets me is that they said I made three visits, one each month for three months. A total and complete lie. If there are records of me making two additional visits they are a mistake at best but most likely completely fabricated.

I have called the corporate customer service number numerous times and just get sent to the voicemail for a Lisa Rodriguez. I have yet to receive a return phone call.  The office keeps giving me the runaround. We are talking about a relatively small amount of money here but I won't let this go after seeing how often this has happened. I can't understand how a company can stay in business with practices like this.


This report was posted on Ripoff Report on 06/14/2014 05:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/coast-dental/Largo-Florida-33771/Coast-Dental-Refusal-to-refund-credit-Fraudulent-billing-Largo-Florida-1154762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

A Valuable Lesson

AUTHOR: Seasoned Dentist - ()

One of the hallmarks of any honest business is the DESIRE to get any credit balance refunded to the customer. In my small practice, I always refund patient credit balances promptly. It bothers me to keep money that doesn't belong to me.

 

However, 8 years is a long time. Patient files are archived, and accounting gets muddled. Don't wait so long to collect a credit balance due you.

 

Cheesy corporate dental chain clinics always run their operating accounts very low. It would bankrupt them to refund all the credit balances. So they look for excuses to reduce your credit balance to a pittance.

 

Look, it was a grave error to go to a corporate chain clinic. It always is. The very structure of the operation makes it unlikely to get good care by competent dentists.

 

Next time, seek out a dentist who owns the practice in which he workds, based on repution for honesty and competence. There are plenty of guys and gals like that in every city I have visited.

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