- Report: #1154762
Report - Rebuttal - Arbitrate
Complaint Review: coast dental
coast dental10427 Ulmerton Rd Largo, Florida USA
Coast Dental Refusal to refund credit. Fraudulent billing Largo Florida
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Received new dentures in 2006. Went for a try in for permanent dentures and they looked ridiculous. I told the assistant Gemma that I wasn't happy with them. She said we could do it again but I would have to leave my current denture there for three days. I said I wasn't doing that and left. I left the $1000 credit sitting on my account should I ever decide to have the permanent dentures made. I have never been back to their office.
I'm getting ready to move from Florida to Tennessee so, on May 9th, I started the process to have my credit refunded to me. After they obtained my chart, they determined my credit would only be for $636 because I had the impression done for the new dentures. I don't think so but it's been 8 years so I could be wrong. I only recall having the original one done before every even having anything pulled.
I accepted the 636. After waiting a month for the check to be mailed I called back and was told that corporate reduced the refund to a hundred and some dollars. What really gets me is that they said I made three visits, one each month for three months. A total and complete lie. If there are records of me making two additional visits they are a mistake at best but most likely completely fabricated.
I have called the corporate customer service number numerous times and just get sent to the voicemail for a Lisa Rodriguez. I have yet to receive a return phone call. The office keeps giving me the runaround. We are talking about a relatively small amount of money here but I won't let this go after seeing how often this has happened. I can't understand how a company can stay in business with practices like this.
This report was posted on Ripoff Report on 06/14/2014 05:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/coast-dental/Largo-Florida-33771/Coast-Dental-Refusal-to-refund-credit-Fraudulent-billing-Largo-Florida-1154762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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