Leisure Time LLC aka One Nation Travel Inc. Grand Getaways Vacation And Travel Club; extremely poor business practices; likely fraud scam boilerroom operations refusing to rescind as under law Tampa & Orlando Florida

This is in response to the fraudulent posting on you're website: Ripoffreport.com. We became aware of a posting by Ms. Trudy Yukl within the past week, and respond to her accusations with the facts.

Ms. Yukl became a member of our travel club on October 29, 2004. At that time, we explained to her that our company policy when someone becomes a member, as clearly indicated in our contract, is that if for any reason a customer wishes to rescind, their membership, they must do so within seventy two (72) hours from the date of the contract. On November 4, 2004, three (3) days past the company's recission period, Ms. Yukl arrived at the companies Tampa office and demanded a full refund. However, we explained that under the terms and conditions under the contract, there is a $99.00 administration fee on all cancellations, and that the remaining balance would be refunded within twenty one (21) days from the date of cancellation. Moreover, we also explained to Ms. Yukl that the membership kit that is provided at the time of purchase must be returned in its original condition or the customer is charged $275.00. However, Ms. Yukl's membership kit was severely damaged, and therefore, the company would have to charge her the additional $275.00. At that point, Ms. Yukl became nasty and belligerent with Anne Gorman, our company project director, and Scott Morse, the member services manager. After attempting unsuccessfully to explain the companies return policy, we contacted the president, Stanley Britt. Mr. Britt, in an attempt to honor the company's policy of full customer satisfaction, offered to provide Ms. Yukl a full refund to charge her card, less the amount due for the membership kit. Although not happy, Ms. Yukl agreed to those terms, and went outside to smoke a cigarette while the paperwork was being prepared. After waiting for Ms. Yukl for 30 minutes, we realized she had left.

Leisure Time has strict policies for maintaining customer satisfaction. This type of slanderous posting is detrimental to the reputation for honesty and integrity that our company has earned within the community, and in the industry. The public cannot be permitted to be misled by one individuals false claims and unsubstantiated accusations. For example, contrary to her allegations, Leisure Time is not related in any manner with "One Nation Travel," and is not an internet gambling site. The company has an office in Orlando as stated in the contract executed and delivered by Ms. Yukl to Leisure Time. Ms. Yukl was offered and did receive a three (3) day Caribbean Cruise. She was never offered a trip to Hawaii.

We trust that you, the reader, will choose to make an informed, independent decision based on the objective facts, and not on the false claims of a customer whose motives, intent and behavior are less than honorable.