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Report: #1184342

Complaint Review: Coast Travel Services, Inc. - Sherman Oaks California

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  • Reported By: Alice — Sherman Oaks California
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  • Coast Travel Services, Inc. 14652 Ventura Blvd, Suite 204 Sherman Oaks, California USA

Coast Travel Services, Inc. Coast Travel Travel Agency Sherman Oaks California

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My name is Alice and I have been a friend of the owner, Annieliza Arciaga or Annie Arciaga for more than a decade. I worked for her after she called me and told me she needed help in her travel agency. I know that, aside from a former employee whom she petitioned, her employees don't last long. The longest assistant she has had was 3 months. I have heard all sorts of complaints about her but I didn't expect she would do the same thing to me as we have been friends for a long time. 

I worked for her for over a month but she only paid me once and I had to continually beg her to pay me. At one point, she even told me that she is surprised I am asking her for my payment. She said she didn't expect I'd "depend" on my salary. 

She also never game me the mandatory break time needed by employeesm, didn't pay my taxes and other mandatory benefits. 

She also made me buy lunch and didn't pay me back. She made me pick up food for one of her events and didn't pay me back.

I resigned and she did the same thing to the person who replaced me, only worse. She didn't pay the person who replaced me at all after making her work for more than a month. 

She also has the worst customer service. 

- she would talk to multiple people and put them on hold as she goes from one conversation to another. She puts people on time for more than ten minutes. 

- aside does not return the money of customers who rebook their flight and get a lower rate. that's over and above the $50 service fee. 

- it takes her days, if not weeks before she returns a call.

- she ignores customers if she thinks the person will not book but does not tell them she cannot reserve 

- she charges customers a rebooking fee even when it is actually free

- outside of the commission she gets from airlines and hotels, she still adds a service fee

She takes advantage of people and she sent me text messages with curses and insults. I am taking this to court. 

This report was posted on Ripoff Report on 10/22/2014 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/coast-travel-services-inc/sherman-oaks-california-91403/coast-travel-services-inc-coast-travel-travel-agency-sherman-oaks-california-1184342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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