- Report: #1090089
Report - Rebuttal - Arbitrate
Complaint Review: COBY
COBY989 E. 23rd Street Carson, California USA
COBY/ COBY Consumer Returns Unable to contact Coby for status update on my returned tablet. Web contact address undeliverable and phone number doesn't take you to a person. Carson California
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I bought my teenage son a Coby tablet for Christmas 2012. In August 2013, there was a problem with the screen. I contacted tech support (as the warranty specified) and was told to send my tablet to Coby Consumer Returns. I sent the unit back with a copy of the receipt, explanation of the problem, all of my necessary contact details (name, phone# and address) and sent the $15 money order (as specified by Coby).
UPS attempted the delivery to the Carson, CA address, but Coby had apparently moved/relocated. [Amazing how they didn't know they didn't know they were going to be moving, a month after my phone call?!?!?!] UPS had to locate the new address and made the delivery. It was delievered to Baldwin Park, CA, on 9/3/13, signed by "PRECIADO". I have been trying to contact Coby to get a status update on my tablet. The web address doesn't work; it was returned undeliverable. The phone number tells you to go to their website, then hangs up on you.
I am beginning to think I'm never going to see my tablet again, after seeing all these reports of similar issues! I don't have money to throw around. I am a single mother of two kids and live paycheck to paycheck. If they don't want to fix it or send me a new one, all I want is my $15 back and my old tablet. Freaking ridiculous. I will NEVER buy another Coby product again.
This report was posted on Ripoff Report on 10/07/2013 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/COBY/Carson-California-90745/COBY-COBY-Consumer-Returns-Unable-to-contact-Coby-for-status-update-on-my-returned-table-1090089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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